Product Strategy

Summary

Join Hang, a next-generation brand loyalty platform, as their Product Strategy Manager. You will develop frameworks and playbooks for client launches, serve as a primary relationship manager, and guide customers in understanding and personalizing customer experiences. Collaborate with internal stakeholders in Sales, Product, and Engineering to ensure solutions meet brand needs. You will be the "voice of the customer" in product roadmap discussions, driving successful rollouts and adoption of new solutions. As one of the first in this role, you'll play a foundational part in building the Product Strategy function. This position requires 5+ years of experience in various roles and strong communication skills.

Requirements

• You have 5+ years of total work experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles
• You have a proven ability to successfully partner with and persuade senior executive stakeholders
• You have experience managing cross-functional projects
• You are not afraid to tackle novel problems and you leverage a scientific approach to solving them (identify a hypothesis, create a plan to test it, gather data and repeat)
• You’re a big picture thinker and enjoy crafting strategy
• You have excellent written and spoken communication skills

Responsibilities

• Work closely with customers to define their needs and drive compelling business value for them
• Serve as a thought partner to key customer stakeholders and advise them on the future of loyalty and membership
• Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang
• Identify product features and integration opportunities through customer interactions and serve as the “voice of the customer” in all internal roadmap discussions
• Collaborate with Product, Engineering and Customer Success around the launch of new features to drive customer adoption

Preferred Qualifications

• You previously worked in strategy consulting, investment banking, corporate strategy or a similarly rigorous strategy-related role
• You have previous experience with enterprise SaaS
• You have a passion for consumer brands, particularly the restaurant industry

Benefits

• Top-tier health, vision, and dental insurance
• Unlimited PTO / sick leave
• Competitive salary & equity compensation
• 401(k)