SaaS Implementation Lead

Summary

Join our dynamic team as a highly experienced and motivated Implementation Lead! You will manage and mentor a team, drive implementation strategy, and ensure successful delivery of SaaS software solutions. A crucial role involves achieving high customer satisfaction by managing project risks and resource allocation. This position demands a strong background in enterprise software, leadership, and cross-functional collaboration, including engaging with C-suite executives. Excellent communication and client interaction skills are essential, along with proficiency in client engagement and managing complex integration projects. The role is remote, with a salary up to 35 LPA, and requires working US shift timings (06:30 PM IST to 03:30 AM IST).

Requirements

• 8+ years of experience in SaaS product implementation, particularly with Salesforce or Microsoft Dynamics
• Strong communication skills, both written and verbal
• Experience with Salesforce and Microsoft Dynamics
• Experience with ERP systems
• Experience in ETL/Integration
• Proficiency in SQL
• Familiarity with SaaS
• Expertise in integration
• Enterprise software background
• Experience handling global customers
• Must be from a Tech background
• Experience in a SaaS-based IT software development and cloud-based software company background
• Strong leadership and team management skills
• Excellent client interaction and presentation skills
• Proven ability to manage complex integration projects
• Experience with project management methodologies (e.g., Agile, Waterfall)

Responsibilities

• Manage and mentor a team of implementation managers and consultants
• Drive the implementation strategy for SaaS product implementations
• Ensure successful delivery of software solutions, meeting project timelines and budget
• Achieve high customer satisfaction through effective project management and communication
• Manage project risks, resource allocation, and provide strategic direction throughout the implementation lifecycle
• Engage with C-suite executives to align project expectations and provide project updates
• Collaborate with cross-functional teams to ensure seamless integration and implementation
• Oversee the integration of Salesforce or Microsoft Dynamics with other enterprise systems
• Provide guidance and support to the implementation team in resolving complex technical issues
• Monitor project progress and provide regular status reports to stakeholders
• Develop and maintain implementation best practices and standards
• Contribute to the continuous improvement of the implementation process
• Manage client relationships and ensure their needs are met throughout the implementation process
• Act as a point of escalation for project-related issues and risks

Preferred Qualifications

• Experience integrating Salesforce or Microsoft Dynamics with advanced systems like NetSuite, Business Central, or F&O is a plus
• Familiarity with QuickBooks or other financial software integrations is also desirable
• Expertise in managing multi-functional teams across global locations is highly valued
• Advanced proficiency in presenting and aligning strategies with C-suite stakeholders is preferred
• Proven experience in mitigating project risks and driving smooth transitions to support teams is essential
• Knowledge of formulating proposals for new systems, procedures, or processes is beneficial
• A background in acting as a liaison to resolve subsidiary management issues is also considered an asset

Benefits

• This is a remote position with a salary of up to 35 LPA
• The role requires working in the US shift (06:30 PM IST to 03:30 AM IST)