SaaS Implementation Project Manager

Summary

Join CaptivateIQ's Professional Services team as a customer-focused Project Manager, leading complex SaaS implementations for enterprise clients. You will be the primary point of contact throughout the project lifecycle, driving seamless customer onboarding. Partner with client stakeholders and internal teams to deliver timely and impactful results. This external-facing role requires managing multiple projects, creating detailed plans, building strong client relationships, and ensuring transparent communication. You will also identify and mitigate project risks, maintain comprehensive documentation, and leverage your expertise in SaaS solutions and data integration. CaptivateIQ offers a competitive compensation package and benefits, including comprehensive health insurance, flexible vacation, professional development stipends, and more.

Requirements

• 3-4 years of project management experience in SaaS implementations, professional services, or enterprise software deployments
• Bachelor's degree in Business, Information Technology, Engineering, related field, or equivalent practical experience
• Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments
• Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration
• Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks

Responsibilities

• Lead the end-to-end lifecycle of multiple customer implementation projects
• Create and manage detailed project plans covering scope, timelines, resource assignments, and budgets
• Establish trusted relationships with customer stakeholders to align on goals and expectations
• Manage ongoing communications and status reporting, ensuring transparency
• Identify and mitigate project risks using structured approaches
• Maintain documentation such as risk logs, change control records, and lessons learned

Preferred Qualifications

• Experience with incentive compensation management (ICM), sales performance management (SPM), payroll systems, or related financial software
• PMP Certification or CAPM certification

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• Annual stipends for professional development and caretaking
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent