SaaS Implementation Project Manager

Summary

Join QuartzBio, a SaaS solutions provider in life sciences, as a SaaS Implementation Project Manager. You will manage the implementation of SaaS products for customers, ensuring smooth integration with existing systems. This role requires strong project management skills, technical expertise, and experience delivering SaaS solutions. Responsibilities include deployment and implementation, project planning and monitoring, risk management, communication, and documentation. The ideal candidate will possess a Bachelor's degree in a related field, 8+ years of experience in project management, and experience with SaaS implementations in cloud-based environments. Experience in the life sciences industry and a startup environment is preferred. Competitive compensation, including a discretionary annual bonus, health insurance, retirement savings benefits, life insurance, disability benefits, parental leave, and paid time off, is offered.

Requirements

• Bachelor's degree in Information Technology or related field
• Minimum of 8 years experience in engineering, product/technical program management, project planning or product development
• 3 years of experience in project management with SaaS or PaaS solutions
• Proven experience managing technical projects, specifically SaaS implementations
• Experience with managing projects with deployments in cloud-based environments such as Amazon Web Services and Microsoft Azure
• Experience with project management tools, with Smartsheets experience preferred
• Excellent communication, leadership, and interpersonal skills
• Ability to balance technical and business considerations for effective project delivery
• Excellent communication skills, with the ability to present complex ideas clearly and persuasively
• Exceptional critical thinking and problem-solving skills
• Demonstrated ability to communicate with both technical and non-technical stakeholders

Responsibilities

• Lead the deployment of SaaS products for QuartzBio customers, ensuring smooth integration with existing systems and workflows through requirements gathering, configuration, and testing
• Collaborate with technical teams and customer stakeholders to resolve any technical issues during implementation
• Lead the effort for requirements gathering for customer engagements
• Develop and maintain a comprehensive project schedule outlining tasks, timelines, and dependencies using Smartsheet
• Monitor and manage project issues using Smartsheets, JIRA, Slack and Freshdesk (product support) software
• Collaborate with cross-functional teams to monitor project scope, goals, and deliverables
• Proactively monitor project progress according to agreed-upon project timelines
• Identify potential risks, escalating appropriately and assisting with the development of mitigation strategies
• Proactively address challenges to keep projects on track and within scope
• Serve as the primary point of contact for QuartzBio customers
• Facilitate clear communication among internal non-technical and technical team members, client stakeholders, and leadership
• Provide regular project status updates, addressing concerns and ensuring accuracy and transparency
• Possess a deep understanding of SaaS products and technologies
• Work closely with development and product support teams to ensure all requirements align with project objectives
• Create and accurately maintain detailed project documentation including risk/issue, action item, and financial trackers, meeting agendas and minutes

Preferred Qualifications

• Experience working in the life sciences industry, with preferred experience working in the R&D space for clinical drug development with pharma or biotech customers
• Experience working in a startup environment or in a scaling division within a larger organization

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance
• Disability benefits
• Parental leave
• Paid time off for sick leave and vacation