Support Operations Project Manager

Summary

Join Salsify's Support Operations team as a Project Manager and play a pivotal role in ensuring the successful execution of strategic projects and seamless daily operations. You will manage projects focused on operational efficiency and collaboration, handle daily operational tasks, prepare the Support team for R&D releases, maintain project records, collaborate for timely task completion, develop an understanding of the Salsify product, and report project status. This role requires strong project management skills, experience in a fast-paced, high-tech environment, and the ability to manage multiple projects simultaneously. Salsify offers competitive compensation, including a base salary, potential commission/bonus, stock options, and a comprehensive Total Rewards plan with health & medical benefits and PTO.

Requirements

• 3+ years of project management experience in visible, problem-solving positions in fast-paced, high-tech companies; SaaS and SaaS Support experience preferred
• Ability to maintain command over a higher volume of variably-sized projects pivoting throughout your day and balancing your time throughout the week to drive outcomes
• Solid PMO competencies and behaviours, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a Project Management system and other tools as a project’s source of truth
• Embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. Be a constant risk/issue/change identifier who coordinates multiple teams to reach resolution
• Foster great relationships with internal teams. Be unafraid to address issues head on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the team knows you are working in their best interest and toward a common goal
• Work within established processes and tools to navigate projects through all stages of their lifecycle. Work collaboratively with management to resolve complex change management and escalated team dynamics
• Be comfortable and energized by spending your day interacting with many different people across multiple levels

Responsibilities

• Manage successful completion of Salsify Support projects focused on operational efficiency, cross-functional engagement and collaboration, and delivering best in class support to our customers
• Manage day to day operational tasks including workforce scheduling and shift management
• Play an important role working with Support leadership and subject matter experts in preparing the wider Support team for all releases from our R&D teams
• Ensure all project records and artifacts reflect team goals and project scope, as well as updated progress and status
• Collaborate with responsible parties to ensure timely completion of tasks and appropriate resourcing is available
• Develop an understanding of the Salsify product in order to better understand the needs of our customers and our Support team members
• Use a streamlined, productive approach with stakeholders to deliver valuable, sustainable outcomes easily integrated into Support ways of working
• Report on project status to relevant stakeholders, tracking project progress, issues/risks, and mitigation plans

Preferred Qualifications

Project Management Certification

Benefits

• Competitive compensation, including base salary
• Potential commission/bonus
• Stock options
• Total Rewards plan with health & medical benefits
• PTO