Support Operations Project Manager

Summary

Join Salsify's Support Operations team as a Project Manager and play a pivotal role in ensuring the successful execution of strategic projects and seamless daily operations. You will manage projects focused on operational efficiency and collaboration, handle daily tasks like workforce scheduling, and prepare the Support team for R&D releases. Collaborate with leadership, subject matter experts, and cross-functional teams to align priorities and coordinate project activities. Drive projects forward, meet milestones, and deliver measurable outcomes supporting organizational goals. Report on project status, track progress, and manage issues and risks. This role requires strong project management skills and experience in a fast-paced, high-tech environment. Salsify offers competitive compensation, benefits, and equity.

Requirements

• You have 3+ years of project management experience in visible, problem-solving positions in fast-paced, high-tech companies; SaaS and SaaS Support experience preferred
• You are able to maintain command over a higher volume of variably-sized projects pivoting throughout your day and balancing your time throughout the week to drive outcomes
• You demonstrate solid PMO competencies and behaviours, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a Project Management system and other tools as a project’s source of truth
• You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach resolution
• You foster great relationships with internal teams. You are unafraid to address issues head on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the team knows you are working in their best interest and toward a common goal
• You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics
• You are comfortable and energized by spending your day interacting with many different people across multiple levels

Responsibilities

• Manage successful completion of Salsify Support projects focused on operational efficiency, cross-functional engagement and collaboration, and of course, delivering best in class support to our customers
• Manage day to day operational tasks including workforce scheduling and shift management
• Play an important role working with Support leadership and subject matter experts in preparing the wider Support team for all releases from our R&D teams
• Ensure all project records and artifacts reflect team goals and project scope, as well as updated progress and status
• Collaborate with responsible parties to ensure timely completion of tasks and appropriate resourcing is available
• Develop an understanding of the Salsify product in order to better understand the needs of our customers and our Support team members
• Use a streamlined, productive approach with stakeholders to deliver valuable, sustainable outcomes easily integrated into Support ways of working
• Report on project status to relevant stakeholders, tracking project progress, issues/risks, and mitigation plans

Preferred Qualifications

Project Management Certification preferred

Benefits

• Health & medical benefits
• PTO
• Equity in the form of stock options