Sales Application Specialist

Summary

Join Natera as a Sales Application Specialist and support the sales team in selling, presenting, project managing, and implementing Natera’s prenatal education tool. This role involves extensive interaction with various teams and stakeholders to ensure successful implementation and ongoing support. Responsibilities include assisting in sales and implementation, providing field support, coordinating key tasks, and analyzing data to improve workflows. The ideal candidate possesses a Bachelor's or Associate's degree, minimum 2 years of relevant experience, strong knowledge of EMR systems, and excellent communication skills. The position offers competitive benefits, including comprehensive medical, dental, vision, life and disability plans, free testing for employees and their families, and fertility care benefits.

Requirements

• Bachelor’s Degree or Associate Degree required
• Minimum of 2 years of relevant experience, preferably in the medical field or laboratory space
• Strong knowledge of EMR systems, lab workflows, and client workflows
• Proficiency in Excel
• Proficiency in analyzing complex data to monitor workflows and identify growth opportunities
• Knowledge of EMR systems and their integration with lab and client workflows
• Exceptional customer service skills with the ability to present tools and train accounts effectively
• Excellent verbal and written communication skills for diverse audiences, including clients, commercial teams, and senior management
• Strong attention to detail and organizational skills
• Self-motivated with the ability to work independently and collaboratively
• A curious mindset with a drive to dive deeper for understanding

Responsibilities

• Assist in selling and managing the implementation of prenatal education tools, running analytics post-go-live to ensure workflows are effective and monitoring account growth
• Provide field support for existing prenatal education accounts to address ongoing needs
• Collaborate with the sales team on new prenatal tool requests
• Manage projects with the internal EDI Team
• Provide training and on-site customer support for new implementations
• Identify existing EMR interface issues or improvement opportunities and provide feedback to clients, vendors, the EMR team, Sales, and Operations
• Analyze EMR utilization data and work with clients to increase electronic order rates
• Work closely with the EDI Team on key EMR initiatives and product updates
• Perform other duties as assigned
• Regularly handle PHI (Protected Health Information) in compliance with HIPAA regulations
• Complete all required training related to HIPAA, security, and company policies within the first 30 days of hire and maintain compliance
• Pass a post-offer criminal background check

Preferred Qualifications

Salesforce experience preferred

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program