Reformation is hiring a
Sales Associate, Canada

Summary

The Sales Associate at Reformation is responsible for meeting and exceeding sales goals, engaging with customers, delivering excellent customer service, and embodying the brand's values. The position requires experience working in a sales or retail organization, strong interpersonal skills, and the ability to work in a fast-paced setting. The role is part-time, with a minimum of 20 hours per week and availability on weekends.

Requirements

• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced setting
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

Responsibilities

• Consistently meet and exceed sales goals
• Assist in clientele generation through customer engagement
• Contribute to an in-store experience for customers that both surprises and delights them
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS
• Understand the need for consistent inventory accuracy and controls in store
• Contribute to Loss Prevention in all areas of the business
• Uphold time and attendance policy
• Ensure the selling floor reflects the brand and concept standards at all times
• Share your deep knowledge about our product with genuine enthusiasm
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better
• Help ensure that the store environment is inspiring and our product is easily accessible

Preferred Qualifications

• Part Time, Hourly
• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)