Sales Associate

Summary

Join Resident, a rapidly growing omnichannel retailer of home furnishings, as a Sales Associate! This remote, full-time position offers uncapped earning potential and the chance to make a real impact. You will be responsible for driving sales, managing the customer journey, and exceeding sales goals. As a product expert, you will guide customers to the best products for their needs. Excellent communication and multitasking skills are essential. Resident offers a competitive base pay, commission, benefits, and a remote-first work environment.

Requirements

• Proven Sales Success : 1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.), with a consistent track record of meeting or exceeding performance targets
• Remote Work Ready : Self-motivated and disciplined, with the ability to stay productive and focused in a fully remote work environment with a dedicated workspace
• Exceptional Communicator : Strong written and verbal English communication skills, with the ability to explain product features clearly and persuasively
• Tech-Savvy and Adaptable : Comfortable using CRM platforms, chat tools, and various sales technologies
• Goal-Driven : Results-oriented with a passion for sales and a desire to maximize earnings through performance-based commissions and bonuses
• Efficient Multitasker : Able to manage multiple systems and conversations simultaneously, with a typing speed of 50+ WPM and sharp attention to detail
• Full-Time Availability : Must be available to work full-time shifts between 6:00 AM – 9:15 PM PST , including weekends, with two scheduled days off per week
• Holiday Flexibility : Willingness to work key holidays as part of a rotating schedule

Responsibilities

• Drive Sales: Engage with inbound customers via phone and chat, delivering a world-class sales experience that converts prospects into loyal customers
• Lead the Customer Journey: Manage the full sales cycle, from initial interest to purchase, ensuring every customer feels valued and heard
• Hit and Exceed Sales Goals: Work with determination to meet monthly sales targets, bringing your strong work ethic and drive to every interaction
• Be the Product Expert: Become a “mattress and sleep expert” and use your knowledge to guide customers to the products that will improve their sleep and lifestyle
• Customer Relationship Building: Treat each customer like family—active listening, empathy, and respect are key in every conversation
• Collaborate with the Team: Share insights, feedback, and ideas to continually improve our customer experience, and participate in regular video meetings with team members globally
• Seize Opportunities: Always be on the lookout for cross-selling and upselling opportunities, helping to bring more of our products into customers’ homes to elevate their sleep quality

Preferred Qualifications

Experience with Five9, Slack, and Google Workspace is a plus

Benefits

• Remote-first workplace (since 2016!)
• Competitive base pay, plus commission eligibility
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous PTO
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!