Sales & Customer Support Assistant

Summary

Join our client, a fast-growing supplier of tools and construction essentials, as a Sales Support Administrator. You will play a vital role in supporting the sales team by handling customer inquiries, managing quotes, coordinating logistics, and maintaining CRM records. This position requires excellent communication and organizational skills, along with experience in customer service or sales support. A basic understanding of the construction industry is beneficial. You will proactively follow up on quotes, provide pricing and availability information, and ensure customer satisfaction. The role involves close collaboration with the sales and logistics teams to ensure efficient order processing and delivery.

Requirements

• Minimum 2 years of customer service, admin, or sales support experience
• Excellent spoken and written English communication skills
• Strong phone manner with a professional and friendly approach
• Experience using CRM systems (Zoho preferred)
• Detail-oriented with strong organisational and follow-up skills
• Ability to work independently and manage priorities effectively

Responsibilities

• Proactively follow up on all customer quotes via phone or email within 48 hours
• Provide additional information or assistance to support the purchasing decision
• Handle incoming customer calls professionally, taking clear and accurate notes
• Respond to basic queries and redirect complex enquiries to relevant account managers
• Check and provide up-to-date pricing and availability using supplier and inventory data
• Guide customers toward appropriate tools and materials for their project needs
• Contact clients post-delivery to confirm satisfaction and timelines
• Log feedback and escalate concerns to sales or logistics for prompt resolution
• Maintain accurate and updated records in the CRM system (Zoho)
• Log interactions, tasks, and quote progress to ensure visibility across the sales team
• Assist with quote preparation, client communication, order confirmations, and document updates
• Enable sales reps to focus on relationship building and closing deals
• Communicate with the Sydney-based logistics team regarding delivery schedules and ETAs
• Keep customers informed about the status of their deliveries
• Stay informed about the clients product range and recommend solutions based on customer needs
• Identify upsell opportunities or alternate product suggestions
• Monitor industry platforms (e.g., BCI) to identify upcoming construction projects and potential leads
• Share qualified leads with the sales team to support pipeline growth

Preferred Qualifications

• Basic understanding of construction tools, consumables, or supply chains is a plus
• Experience with lead generation platforms is advantageous