Sales Support Specialist

Summary

Join Trackman's Business Development team as a Sales Support Specialist and support customers using the Booking & Payments Product, sell products and services in the US, and drive customer satisfaction. You will be responsible for providing pre-sale support, assisting with onboarding new customers, liaising with customers, delivering administrative support, managing customer inquiries, developing a deep understanding of software products, and maintaining accurate sales records. This role requires 2-3 years of experience in sales support or customer service, preferably in software, SaaS, or the golf industry, along with strong organizational and communication skills. The ideal candidate is enthusiastic, proactive, a quick learner, and a strong problem-solver. Benefits include a fixed salary and bonus plan, health insurance, a 401k, cell phone, and personal home internet allowance, along with onboarding training and continuous coaching. The position is remote.

Requirements

• 2-3 years of experience in a sales support or customer service role, preferably within the Software, SaaS, or Golf Industry
• Strong organizational and multitasking skills with keen attention to detail
• Excellent verbal and written communication skills
• Enthusiastic & proactive with a customer-first mindset
• Ability to quickly learn new technologies and software
• Strong problem-solving abilities focusing on finding solutions that benefit both the customer and the company
• Experience in developing and applying sales and marketing strategies
• Personal drive, self-starter with a demonstrated willingness to go the extra mile
• Build and maintain relationships easily
• Consider other’s views and demonstrate listening skills
• Persuade others by being trustworthy and enthusiastic
• Demonstrate perseverance and cope well with rejection

Responsibilities

• Provide pre-sale support by answering questions, resolving issues, and helping customers select the appropriate software solutions
• Assist in onboarding new customers and work closely with the implementation team to ensure a smooth setup
• Liaise with customers to follow up on demo requests, inquiries, and feedback, ensuring excellent service throughout the sales process
• Deliver administrative support to sales leadership
• Manage customer inquiries related to software solutions, offering product information, scheduling demos, and providing guidance on product features
• Develop a deep understanding of our booking, POS, and membership management software products to assist in sales efforts
• Maintain detailed and accurate records of sales activities, opportunities, and customer interactions in CRM Systems

Preferred Qualifications

• A strong network in the local golf industry
• Experience in developing and applying sales and marketing strategies

Benefits

• Individual Health Insurance with an optional Dental plan will also be provided
• A benefits package including a 401k, cell phone, and personal home internet is also available
• You will benefit from onboard training and continuous coaching
• You will be working from your home office