Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Communicate with customers via calls and emails, build positive relationships, identify and escalate technical issues, assist with product inquiries, and meet team KPIs. You will securely handle sensitive customer information and maintain product knowledge. The position requires excellent Dutch (C1) and English (B2) skills, Google Suite experience, customer support experience, a positive attitude, tech-savviness, and a personal laptop with sufficient specifications. Additional benefits include a fixed schedule, compensation in USD, friend referral bonuses, paid training, work-life balance, and opportunities for self-development. Specific terms and benefits will be defined in your agreement.

Requirements

• Excellent Dutch (at least C1 level for both spoken and written) and English at B2 level
• Experience with Google Suite
• Experience in customer support
• Positive and responsible attitude
• Tech-savvy
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Communicate with hot leads and existing customers via calls, and emails
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues, ensuring prompt resolution of requests
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Experience in sales
• Experience with CRM systems

Benefits

• Fixed schedule: Monday–Friday, 12 PM–4 PM, Turkey time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development