Sales Director, Head of Local Authority

Summary

Join Lilli, a company experiencing double-digit growth, as their Sales Director/Head of Local Authority. This crucial role, reporting to the CRO, focuses on generating new business and managing revenue within the UK health and social care sector. You will be responsible for exceeding individual and team targets, managing customer relationships, and contributing to the company's expansion. Success in this role offers significant career growth opportunities. The position requires extensive experience in sales within the health or social care sector and strong leadership skills. Lilli offers a remote work environment with flexible hours and various benefits.

Requirements

• You will have 5+ years experience in leading sales in a Health or Social Care environment
• Degree level qualified with relevant experience
• Excellent communication skills, both verbal and written
• Proven experience in managing and coaching teams to deliver high performance results
• You will have excellent presentation skills, be personable and demonstrate experience of being customer facing
• Proficiency in using customer service software, CRM systems, and basic computer applications
• Experience of both acquisition and account management is required
• Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them
• You will demonstrate experience of creating and executing account and sector plans in support of a wider vision
• Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success
• Strong problem-solving abilities and a patient, empathetic attitude
• Ability to multitask and work in a fast-paced environment
• Detail-oriented with good organisational skills
• Driving licence and willingness to travel

Responsibilities

• Engage with potential and existing customers to identify and win contracts for Lilli
• Create and manage a pipeline of new and existing business growth through customer contact
• Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders
• Manage customers through the sales process to successful conclusion
• Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner
• Bring value and joy through every interaction with our customers
• Support the management of accounts, creating growth and new opportunities through strong stakeholder management
• Support programme planning and execution utilising relevant software
• Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery
• Ensure contracts are prepared, we are in customer systems and that PO’s are received
• Coordinate with relevant departments to ensure timely delivery and resolution of customer orders
• Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system
• Generate reports and analyse data to identify trends and areas for improvement
• Generate accurate and up to date forecasting reports
• Develop your knowledge of the Lilli product, the markets and use cases to the level of a thought leader
• Provide clarity to customers as to where Lilli can be deployed successfully
• Provide feedback on competitors and new product features to the Product team
• Liaise with other departments to deliver customer outcomes such as business case creation, events and product development
• Represent Sales within the business as a senior manager, filling in for the CRO where relevant

Preferred Qualifications

• Deal focused with a purpose led customer centric approach
• Ability to find solutions in challenging situations
• Team player with good interpersonal skills
• Willingness to learn and adapt to new procedures or technologies
• Positive and friendly attitude with an ability to form positive new relationships
• Excellent time management

Benefits

• Unlimited Work-Away-From-Home days
• Cycle to Work Scheme
• Enhanced Family Friendly Leave
• A generous 28 days’ annual leave + bank holidays
• Salary £70,000 - £75,000
• + £30,000 OTE
• + Car allowance
• + Phone allowance