Sales Engineer

Summary

Join Copper, a fast-growing CRM company, as a Sales Engineer and craft solutions to unlock the value of Copper for our most technologically sophisticated customers. This role goes beyond typical sales engineering; you'll architect technical solutions, optimize internal systems, and advocate for customers across teams. You'll provide technical support, design solutions, be a product expert, collaborate effectively, and drive internal Copper success. We seek someone with 2+ years of experience in a SaaS business, strong problem-solving skills, and a deep understanding of CRM platforms, APIs, and integrations. The compensation range is $97,000 - $135,000 CAD, and we offer a remote-first work environment.

Requirements

• 2+ years experience as a Sales Engineer (or similar technical sales role) in a SaaS business with a technical solution
• Natural ability to problem solve, to be able to adapt a platform to meet and surpass business needs
• Strong understanding of automation and configuration within CRM platforms
• Firm grasp of APIs, webhook services, and iPaaS solutions as well as integrations to common 3rd party software categories such as marketing/sales/customer success tools, document storage and workflow, accounting software, and SMS/telephony
• Willingness to roll up your sleeves and dive into problems you’re unfamiliar with little direction - an ability to find resources to learn whatever you need to learn to solve a new problem
• Experience working in a fast paced, agile, iterative environment

Responsibilities

• Provide Technical Support and Resources
• Advise and support the sales and customer success teams in technical matters. This may include technical presentations, answering customer inquiries, and building accessible resources for frequently asked questions
• Solution Design
• Work with customers to understand their requirements and design customized solutions that meet their needs (that may include leveraging APIs and webhook services)
• Be a Product Expert
• You’ll represent the product and present integrations and options to our customers. To do this well you need to understand how to apply technical solutions to business problems and any trade offs that may come with particular choices
• Collaborate
• Work with the product, sales, and the CS teams to ensure that customer feedback is integrated into product improvements, selling processes, and the onboarding and servicing of our customers
• Drive Internal Copper Success
• At Copper, we “eat our own dog food.” As an expert in technical implementation, you’ll help us build out and test powerful use cases internally, keep our data flowing, and generally problem solve

Preferred Qualifications

A degree in engineering, computer science, or a related field

Benefits

• The compensation range for this role is between $97,000 - 135,000 CAD, depending on your experience, skills and qualifications
• At Copper, we are committed to fair and equitable compensation practices that align with market standards
• Our teams are located in the UK, Canada and in the United States. We are remote first, and we are an equal-opportunity employer