Sales Engineer

Summary

Join ExtraHop's growing Sales team and contribute to the success of our market-leading network detection and response (NDR) product. As a Pre-Sales Systems Engineer, you will be the technical focal point, conducting product presentations and significantly impacting sales success. You will assess customer needs, remove technology-related objections, and demonstrate products to diverse audiences. This role requires a minimum of 5 years of relevant experience and a strong understanding of enterprise networking technologies. ExtraHop offers competitive compensation, benefits including health, dental, vision, flexible PTO, and a hybrid/remote work model. We are committed to fostering a diverse and inclusive work environment.

Requirements

• Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
• Minimum of 5 years of relevant experience in supporting networking, application, and/or network-security technologies
• Experience in device-configuration management solutions and processes
• Broad understanding of enterprise information technologies: must be able to interpret performance metrics quickly within diverse customer environments and relate them to troubleshooting and capacity planning
• Excellent organizational, interpersonal, and leadership skills
• Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
• Ability to focus on results while working independently when given a broad direction and desired results
• Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams
• Strong problem solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
• Understanding of enterprise security requirements
• Understanding of IT Operations
• Solid understanding of enterprise-networking technologies: switches, routers, firewalls, load balancers, WAN optimization technologies, and so forth
• Solid understanding of enterprise-architecture concepts: 3-tier architecture, high-availability/disaster recovery (active-active data centers, redundant switch stacks, and so forth)
• Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP
• Protocol-level understanding of how various software components involved in enterprise service delivery interact: web servers, application servers, databases, web services, mainframes, network attached storage, and so forth
• Hands-on experience with passive network monitoring: mirror port configuration (especially Cisco SPAN, RSPAN, and VACL configuration), network TAP installation, span aggregators, and so forth
• Solid understanding of major operating systems including Linux, Windows, and UNIX

Responsibilities

• Assess prospective customer needs and uncover requirements for ExtraHop solutions
• Remove technology-related buying objections from the sales opportunity
• Demonstrate products to technical and non-technical audiences, at executive and/or technical levels, and at pre- and post-sales meetings
• Independently coordinate all aspects of technical product evaluations, from installing the appliance to helping prospective customers interpret data in the context of their environment
• Articulate the technical value proposition and key differentiating capabilities to prospective new customers and solutions partners
• Lead architecture design discussions and recommend an appropriate combination of technologies for production deployment
• Prepare and present technical proposals and RFIs
• Collaborate with sales representatives to ensure all aspects of the sale are aligned
• Identify market and product requirements based on field experience and customer input
• Partner with our Sales and Product Development teams to develop enterprise solutions
• Provide post-sales follow-up, technical training, and consulting
• Help with post-implementation support for key customers
• Ensure total customer satisfaction with the customer's implementation experience

Preferred Qualifications

• Familiarity with trends in enterprise services, such as virtualization, cloud computing, and VOIP
• Familiarity with scripting including Perl, Python, and JavaScript
• Familiarity with VMware hypervisor (ESXi) and environments
• Experience analyzing packet captures a plus

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model