Sales Engineer

Summary

Join Level Access, a company transforming the digital accessibility industry, as a Solutions Engineer! You will play a crucial role in driving the technical sales process, acting as a technical expert on our products and their integration with client systems. Your contributions will directly impact the success of our product, marketing, and sales efforts. This role requires strong communication, customer focus, and adaptability. You will work collaboratively with the team and directly with clients to understand their needs and guide them to solutions. The position offers a competitive benefits package, including bonus opportunities and unlimited vacation.

Requirements

• 2+ years' experience in a technical solutions/sales role or equivalent
• Familiarity with CI/CD practices and processes
• Familiarity with Agile methodologies
• Excellent communication and presentation skills
• Natural curiosity and inquisitiveness; ability to ask the right questions during client discovery phases
• Comfort with managing multiple projects and collaborating with various team members concurrently
• Willingness to travel up to 30%

Responsibilities

• Communicate technical concepts effectively in one-on-one and small group settings
• Actively listen to clients and team members, adjusting communication style to suit different audiences
• Share timely information within the team
• Understand and address customer needs
• Deliver solutions that meet customer expectations
• Build and maintain positive customer relationships through reliable support
• Adjust actions based on immediate feedback and changing conditions
• Adapt your approach in daily interactions to meet different situational demands
• Consistently meet goals and deadlines
• Overcome routine obstacles to achieve objectives
• Maintain focus on completing tasks efficiently
• Work collaboratively within the team to achieve shared objectives
• Share knowledge and resources
• Build rapport with peers and contribute to a supportive team environment
• Take initiative to address immediate challenges without unnecessary planning
• Act promptly to resolve issues
• Demonstrate a willingness to step up when needed
• Connect directly with customers to guide discovery conversations and deeply understand their needs, goals, and pain points
• Serve as a product evangelist and subject matter expert to our technical community
• Solicit and log client feedback, collaborating with product management to steer our technical roadmap appropriately

Preferred Qualifications

• Knowledge of digital accessibility and disability inclusion
• Understanding of regulations related to digital accessibility (e.g., Section 508, ADA)
• Familiarity with WCAG 2.1 AA requirements
• Understanding of front-end web technologies (HTML, CSS, JavaScript frameworks)
• Experience with automated testing technologies (Cypress, Webdriver IO, Cucumber)
• Experience with native mobile application development (iOS or Android)

Benefits

• Competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO