Sales Engineer

Summary

Join TheyDo, a leading fully remote B2B SaaS company, as a Sales Engineer. You will be a critical part of the sales process, collaborating with the sales team and clients to showcase our platform's capabilities and value. Responsibilities include partnering with sales teams, leading customer discovery sessions, designing solutions, delivering product demonstrations, developing proof-of-concept projects, providing technical expertise, supporting RFP/RFI processes, collaborating cross-functionally, and staying updated on industry trends. This role requires proven pre-sales experience, strong technical skills, excellent communication, and problem-solving abilities. A bachelor's degree or equivalent experience is needed. TheyDo offers competitive compensation, pre-IPO equity, fully remote work with flexible hours, health insurance, flexible holiday days, a learning and development budget, a wellbeing budget, paid parental leave, home office/co-working support, company events, and the latest tech and tools.

Requirements

• Experience: Proven experience in a pre-sales, solutions consulting, or technical consulting role, ideally in SaaS, customer experience (CX), AI, collaboration, or analytics platforms
• Technical Skills: Strong understanding of cloud-based platforms, APIs, data integrations, enterprise software architectures, and security best practices
• Industry Knowledge: Experience with customer experience management, AI-driven analytics, or collaboration tools, with a proven ability to understand customer needs and align solutions accordingly
• Communication Skills: Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
• Problem-solving: Proven ability to analyze complex business problems and translate them into practical solutions using our platform
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent work experience)

Responsibilities

• Partner with Sales Teams: Collaborate closely with account executives to understand customer needs and craft compelling presentations, demonstrations, and proof-of-concept solutions that highlight our platform’s unique value
• Customer Discovery: Lead discovery sessions with clients to understand their pain points, technical requirements, and business goals, ensuring alignment between their needs and our solution capabilities
• Solution Design: Create and tailor customized solutions that address client-specific challenges, leveraging the full capabilities of TheyDo's products
• Product Demonstrations: Develop and deliver in-depth product demonstrations, both virtual and in-person, showcasing how our platform solves key business problems
• Proof of Concept (PoC) Development: Design and lead proof of concept and pilot projects to validate technical feasibility and demonstrate ROI to potential customers
• Technical Expertise: Provide technical guidance and answer detailed product questions related to integrations, API capabilities, security protocols, scalability, and performance
• RFP/RFI Support: Assist in responding to RFPs, RFIs, and other technical documentation requests to demonstrate the competitive advantages of TheyDo's solutions
• Cross-functional Collaboration: Work with product management, engineering, and customer success teams to ensure alignment of product capabilities with market needs and customer feedback
• Market Awareness: Stay current on industry trends, competitive offerings, and new technologies to provide informed insights to customers and internal teams

Preferred Qualifications

• Experience with CX platforms
• Hands-on experience with APIs, scripting, or light development for creating custom solutions
• Familiarity with modern sales methodologies like MEDDICC, Value Based Selling and Customer-Centric Selling

Benefits

• Competitive compensation and pre-IPO equity
• Fully remote working with flexible hours
• Health Insurance benefit
• Flexible holiday days
• Learning and Development budget
• Wellbeing budget
• Paid parental leave
• Home office or co-working support
• Company events
• Latest tech & tools
• Continuous growth of our benefits package as we continue to grow in size