Sales Engineer

Summary

Join UpGuard's Sales Engineering team in the UK and play a crucial role in supporting our growing sales team. As a Sales Engineer, you will be the primary technical contact for customers throughout the sales process, providing support during trials and proof of concepts (POCs). You will identify customer pain points, define their goals, and assist with security assessments and RFPs. Your contributions will directly impact our ability to close new business and deliver a world-class customer experience. This role requires a solutions-driven approach, excellent communication skills, and a strong technical aptitude. UpGuard offers a fully remote work environment and a comprehensive benefits package.

Requirements

• At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant, or technical customer support role at a B2B SaaS company
• A solutions-driven problem solver who is innately curious and seeks to understand WHY
• Proven ability to deliver product demonstrations and deliver presentations to customers
• Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
• A high degree of technical aptitude and an intrinsic willingness to learn
• Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements

Responsibilities

• Support prospects during trials/proof of concepts (POC) of the platform
• Identify prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
• Be the technical point of contact for any support queries during the trial process
• Assist with customer security assessments, RFPs, and business cases as required
• Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

Preferred Qualifications

• Information Technology or Software Engineering degree
• Experience or a keen interest in cybersecurity

Benefits

• Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• $1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance
• Generous Annual Leave/PTO allowances: time to recharge your batteries
• 18 weeks paid Parental Leave: irrespective of parenting role
• Personal Leave allowance: this includes sick & carer’s leave
• Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top-spec hardware: all team members will be provided with top-spec laptops for their roles
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work