Sales Engineer

Summary

Join Broadvoice's growing team in Colombia as a Sales Engineer Manager! This dynamic role focuses on pre-sales activities for Contact Center solutions, including requirement gathering, proposal preparation (RFIs, RFQs, public tenders), and technical presentations. You will also identify opportunities for new feature development. This position requires proven team management experience and expertise in Contact Center operations. Fluency in English and availability to travel are essential. Broadvoice offers a comprehensive benefits package, including paid vacation and holidays.

Requirements

• Higher qualification in the area of engineering or similar; experience of operations in Contact Centers
• Previous experience in Team Management
• Contact and knowledge with windows and operating systems
• Knowledge with databases
• Voice knowledge about IP
• Knowledge with networks and IP Protocols
• Knowledge with scripting tools
• Fluency in English
• Availability to travel

Responsibilities

• Pre-sales for the Contact Center area
• Requirement gathering with customers
• Preparation of responses to RFI’s
• Preparation of response to RFQ’s
• Preparation of response to Public Tenders
• Technical Presentation of the Contact Center Solution
• Identification of new features to be developed within the scope of Contact Center solutions

Preferred Qualifications

• Pre-sales experience of voice and Contact Center software solutions
• Experience in coordination or project management in the sector

Benefits

Paid vacation and holidays