Sales Manager

Summary

Join our client, a leading platform connecting Nurse Practitioners (NPs) with collaborating physicians, as the Director of Sales! This leadership role requires owning critical business metrics while building and leading a high-performing sales team. You will be responsible for three core company metrics directly impacting the company's path to $10M ARR. The ideal candidate is a data-driven, team-oriented leader passionate about coaching and developing people in a mission-oriented, startup environment. Success in this role hinges on increasing NP contracts, onboarding physicians, and reducing time-to-interview. The position involves weekly reporting, cross-department collaboration, and executive presentations.

Requirements

• The ideal candidate needs 5+ years of sales experience with at least 2+ years in sales leadership roles
• Experience selling to individuals or small businesses in fast transaction scenarios rather than complex enterprise sales
• Experience with the US market is required as the role may interact with US physicians and needs to train Philippine-based sales representatives on US cultural nuances
• Proven track record hiring, managing, and developing inside sales and/or SDR teams
• Data-driven management style with experience using metrics to drive team performance
• Coaching excellence - especially transforming customer service reps into top sales performers
• CRM expertise and sales tracking best practices
• Excellent English communication - both verbal and written for US market
• Systematic thinking: Ability to see connections between individual actions and business outcomes
• Process orientation: Experience building repeatable systems that scale performance
• Cross-functional collaboration: Comfortable working with multiple departments toward shared goals
• Analytical reporting: Experience providing insights beyond basic activity metrics
• Performance accountability: Track record of taking ownership for business results
• Professional leadership style that respects hierarchy while encouraging innovation
• Collaborative approach that builds team success through individual excellence
• Growth mindset focused on continuous improvement and skill development
• Mission alignment with healthcare access and NP independence goals

Responsibilities

• Team Size: 3 Direct Reports (Growing to 5-7 within 12 months)
• Position Overview: Data-Driven Sales Leadership
• Why This Role is Strategic: You’ll be responsible for 3 of our 9 core company metrics that directly impact our path to $10M ARR. Your success drives company success
• 1. NP Growth & Conversion
• What you own: From NP sign-up to signed contract
• Your goal: Increase total monthly signed NP contracts by 50% within 6 months
• Key levers: SDR follow-ups, sales scripts, conversion coaching, CRM discipline, and systematized follow-through
• 2. Physician Supply Activation
• What you own: Getting physicians live and ready for matches in target states and specialties
• Your goal: Onboard 30% more active physicians (who take a first collaboration) in high-need areas within 90 days
• Key levers: Targeted recruitment, faster onboarding workflows, and high-priority supply-side outreach
• 3. Speed to First Interview
• What you own: Time from NP registration to their first scheduled interview with a matched physician
• Your goal: Reduce average time-to-interview by 40% within 3 months
• Key levers: Matching flow efficiency, scheduling optimization, and resolution of team/process bottlenecks
• Data Ownership: You personally enter metrics with analytical insights every Tuesday
• Performance Analysis: Identify trends, opportunities, and improvement areas
• Cross-Department Collaboration: Work with Marketing and Operations directors on shared metrics
• Executive Reporting: Present insights at Thursday leadership review meetings (90 minutes weekly)
• Direct Team Management: Lead and develop 3+ sales professionals
• Sales Development Reps (SDRs): Contact NPs who registered but didn’t book meetings
• Sales Representatives: Guide NPs through the collaboration process
• Physician Recruiters: (expanding team) Build physician recruitment systems and processes from ground up, actively participate in supply recruitment while transitioning responsibilities to experienced sales reps
• Talent Development: Transform customer service backgrounds into top sales performers through systematic coaching
• Team Expansion: Hire, onboard, and train new team members as we scale to 300+ monthly contracts
• Supply-Side Development: Establish physician recruitment function including processes, scripts, tracking systems, and performance metrics, then transition to dedicated experienced sales professionals
• Performance Culture: Instill accountability, consistency, and ownership aligned with business metrics
• KPI Establishment: Set team targets that directly support your 3 owned metrics
• Process Optimization: Monitor CRM usage and pipeline health to improve match rates and speed
• Workflow Design: Create sales scripts, email templates, and follow-up systems that optimize for quality matches
• Team Alignment: Conduct regular 1-on-1s and team huddles focused on performance metrics
• Strategic Collaboration: Work with founders to shape promotions and campaigns supporting metric targets
• Marketing Partnership: Collaborate on lead quality metrics that impact match success rates
• Operations Integration: Work with Operations Director on customer success metrics and collections
• Technology Coordination: Partner with Technology Director on platform optimization for matching efficiency
• Metric Dependencies: Understand how your metrics impact and are impacted by other directors’ performance
• Daily Metric Tracking: Monitor team performance against your 3 owned metrics
• Weekly Executive Reporting: Provide leadership with clear insights on obstacles, trends, and resource needs
• Process Improvement: Use data insights to continuously optimize matching processes and team performance
• Strategic Input: Contribute to quarterly planning based on sales metric trends and market feedback

Preferred Qualifications

• Not necessarily healthcare-focused but must understand US market dynamics and physician-facing sales
• Marketplace or two-sided platform experience
• Startup or entrepreneurial background; experience building systems, processes, and training guides
• Background in customer success or retention-focused sales models

Benefits

Remote/WFH