Sales Operations Specialist

Summary

Join Synthego as a Sales Operations Specialist and contribute to a collaborative team building tools and systems for industrial-scale molecular biology research. This remote, US-based role involves assisting customers with order processing, ensuring order accuracy, reporting issues, and collaborating with various teams. You will work closely with operations to track orders, manage projects, and improve processes. The position requires strong communication, organizational, and problem-solving skills, along with expertise in Excel. This is a contract position offering competitive hourly pay.

Requirements

• Bachelor’s Degree in business/technical field, or 5+ years of directly related work experience
• 2+ years in sales operations or marketing operations
• Self-motivated and able to work with minimal supervision
• Strong interpersonal, written, and verbal communication skills
• Expertise with Excel is required
• Ability to work independently
• Excellent customer relationship management and communication skills
• Ability to work under pressure and in a fast-paced environment
• Ability to manage multiple priorities and projects in a fast-paced environment with shifting and often conflicting priorities and demands
• Highly organized with excellent time management skills and a strong attention to detail

Responsibilities

• Assist customers with processing and completing orders, canceling and editing order information, reviewing and approving customer purchase orders, and payment completion
• Enter sales orders upon receipt of purchase orders for custom products, review the order to ensure accuracy, and submit order acknowledgment to the customer
• Report any issues customers encounter through the ordering/payment process and work with commercial software to improve the order process
• Work closely with operations groups to status orders and highlight risks. Inform customer and sales team of any shipment delays in a timely manner
• Engage in frequent interaction with sales, finance and commercial operations teams to assist with questions, process improvements, and complex sales flows
• Contribute to various day-to-day activities and manage projects within the commercial operations and other departments as needed

Benefits

• $40 - $48 an hour
• This is a contract position
• It will be working 40 hours/week (M-F, 8am-5pm)
• Rate offered will be based on experience and location