Sales Representative

Summary

Join the TWIS team as a Sales Representative for Home & Auto Insurance and enjoy remote and hybrid work options. You will identify customer needs, sell insurance products, build relationships with prospects, and resolve customer inquiries. Responsibilities include actively participating in team efforts, maintaining accurate records, and staying updated on company guidelines. The role requires a current RIBO and/or AIC license, at least three years of experience in personal lines insurance, and exceptional communication and problem-solving skills. We offer a competitive salary, bonus structure, employer-paid group benefits, a defined benefit pension plan, and 100% coverage of continuing education fees. Flexible work arrangements and advancement opportunities are also available.

Requirements

• Current RIBO and/or AIC license
• A minimum of three years’ experience, preferably in personal lines, automobile and property insurance
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
• Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner
• Superior time management and organizational skills to handle competing priorities
• Intermediate knowledge of Microsoft Office Suite applications

Responsibilities

• Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business
• Selling products by establishing contact and developing relationships with prospects, answering incoming communications, following-up on expiry date cards, re-quoting prospects from previous years and cancelled files, and contacting leads generated
• Creating a trusting environment that fosters new sales opportunities and retention of existing business
• Actively participating within the team unit and independently to continuously contribute to overall business improvement
• Actively owning and resolving all customer inquiries, while ensuring the customer effort is minimized
• Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up
• Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met
• Maintaining a current TAM base and promptly follows up on all client communications
• Maintaining accurate logs of quotes completed, sales completed, days worked and any other measurements pertaining to monthly reporting requirements
• Keeping updated on company underwriting guidelines and changing markets

Preferred Qualifications

• Other national licensing is considered an asset
• Preference given to candidates with experience using Epic, Salesforce and Company portals

Benefits

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement