Sales Supervisor

Summary

Join Marc Jacobs International as a Sales Supervisor at our Chicago Premium Outlet in Aurora, Illinois! In this role, you will support management in all aspects of store operations, focusing on driving sales, providing exceptional customer service, and coaching your team. You will implement company policies, ensure store standards are met, and contribute to a positive and collaborative work environment. The ideal candidate possesses 3+ years of retail experience, strong leadership skills, and a passion for the Marc Jacobs brand. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth within a dynamic and creative company.

Requirements

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Experience in generating sales, building, and developing client relationships
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey​ and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Preferred Qualifications

Prior leadership experience

Benefits

• Paid holidays
• Vacation time
• Sick and personal time
• Medical, dental and vision insurance
• 401k matching
• Discounts on travel, entertainment, and more through our partnership with PerkSpot
• Discounts on MJ products throughout the year
• Access to discounts on other LVMH brands