Sales Support Executive

Summary

Join ISHIR as an Account Coordinator and manage client relationships, leveraging CRM systems like HubSpot and SharePoint. You will track leads, manage contracts using DocuSign, and ensure client engagement through QARs, AARs, and NPS/CSAT surveys. Responsibilities include maintaining marketing assets, supporting internal communications, and driving operational efficiency. The role requires strong CRM management skills, experience with client operations, and cross-functional coordination. The position is based in Noida or remotely, with a shift aligning to EST hours.

Requirements

• Strong track record in CRM management (HubSpot, SharePoint), client operations, and cross-functional coordination
• Skilled in handling lead tracking, contract processes (DocuSign), client engagement (QARs, AARs, NPS/CSAT), and maintaining marketing assets such as case studies, testimonials, and collateral
• Adept at ensuring data integrity, supporting internal communications, and driving operational efficiency across sales and client success functions

Responsibilities

• Track and manage customer and referral partner leads; process commissions
• Prepare initial drafts of RFP responses (under guidance)
• Maintain CRM: update deals, contacts, milestones, contracts, dashboards, and client tags
• Support DocuSign processes for NDAs, MSAs, SOWs, and PSAs
• Handle Direct Sourcing (DS) leads and follow up on payments
• Create and manage SharePoint client folder templates
• Maintain and audit HubSpot contact records
• Schedule and manage QAR/AAR meetings; coordinate internally and send reminders
• Prepare for QARs by collecting PM inputs and updating CRM/BloomGrowth with key outcomes
• Maintain clean MOMs from meetings (via Read.ai )
• Track and follow up on NPS/CSAT surveys and report completion rates
• Support client gifting logistics (DOBs, addresses, office/remote status)
• Monitor hours for maintenance projects and assist with timesheet collection
• Notify clients of India holidays
• Manage and map reviews, testimonials, and case studies to relevant services
• Track opportunities for new client reviews and testimonials
• Assist in creating and updating case studies (initiate during QARs; use AI for contract checks)
• Maintain accurate and approved logos by industry for web and presentations
• Clean and update HubSpot and ensure clients are subscribed to newsletters
• Maintain and update sales collateral, master company deck, and KPI dashboards