Sales Support Specialist

Summary

Join A Place for Mom as a Sales Support Specialist and become a critical part of our sales team's success. Triage and resolve issues for sales representatives and managers, creating and sharing resources, optimizing CRM configuration, and providing regular status updates. You will work cross-functionally to identify and resolve issues, continuously seeking to understand the Senior Living Advisor role to improve support solutions. Own results by monitoring metrics and driving improvements in advisor workflows. Serve as a CRM expert, troubleshooting issues and adjusting configurations. Support the Sales Enablement team in developing collateral and assist with third-party tool configuration. This role requires strong problem-solving skills, a customer service orientation, attention to detail, and excellent collaboration abilities.

Requirements

• 2-3 years of experience in a sales support function such as: sales enablement, training, operations, or workforce management
• Resides in the Mountain or Pacific time zone
• Ability to operate in a fast-paced environment
• Excellent organization and time management skills
• Experience using Excel and other word processing tools to manipulate data and communicate information

Responsibilities

• Triage and respond to support tickets submitted by sales team members and managers
• Communicate regular status updates to sales and operations leadership, including aggregating data to determine trends
• Work cross functionally to identify root causes, escalate and resolve issues
• Continuously seek to understand the Senior Living Advisor role by shadowing, listening to calls, and understanding day-to-day workflows to ensure support solutions are well rounded and driving business outcomes
• Own results for improving advisor workflows and addressing pain points.  Monitor metrics such as issue resolution time and take accountability for driving improvements
• Serve as an expert in A Place for Mom’s Customer Relationship Management (CRM) tools and work with technology teams to trouble shoot issues and adjust configurations accordingly
• Support the Sales Enablement team in development of collateral (job aids, etc.) to address common issues and clarify expectations
• Help with ad hoc third-party tool configuration and support, acting as a liaison between A Place for Mom sales staff and vendor support teams

Preferred Qualifications

• Prior experience with ticketing systems (such as Zendesk) preferred
• Prior experience working in a call center environment preferred

Benefits

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off