Sales Support Specialist

Summary

Join Future Tech Enterprise as a Sales Support Specialist and contribute to our team's success. You will collaborate with the account team, providing exceptional customer support and fostering strong relationships with clients, sales staff, and vendors. Responsibilities include handling operational issues, preparing quotes and proposals, and gathering customer requirements. This remote, full-time position requires at least one year of B2B experience, strong problem-solving skills, and excellent communication. US citizenship is required due to work with a government contractor. Benefits include medical, dental, vision insurance, 401k matching, and paid time off.

Requirements

• At least one year of business-to-business account/service, or related, experience
• Solid problem-solving acumen and skill
• Self-driven, motivated, and extremely detail-oriented
• Strong organizational and PC skills
• Must excel in a fast-paced environment, focused on driving customer satisfaction
• Solid communication skills – written and verbal
• Must be well-versed in MS Excel and other Office applications
• Ability to work remotely
• ERP or SAP experience
• U.S. citizenship

Responsibilities

• Interacting professionally with customers on operational issues, projects, and contracts, handling routine matters with vendors, and liaising with internal departments
• Building excellent relationships with Future Tech's sales staff, our customers, and technology vendors
• Working with OEMs and distributors to compile competitively priced IT product quotes
• Preparing quotes, proposals, special bid pricing, and deal registrations
• Communicating with customers to gather requirements/specifications information
• Appropriately escalating critical issues and providing timely updates to customers and management

Preferred Qualifications

• An understanding and knowledge of servers, storage, basic networking, and computers
• Knowledge of IT OEM and distribution channels

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid Time off