Customer Sales and Support Specialist

Summary

Join Quanata, a customer-centered team passionate about innovative insurance technology, as a Customer Sales and Support Specialist. You will play a key role in converting inbound calls into new policies and providing exceptional customer experiences. This position requires 1-2 years of call center experience and an insurance producer license (or the ability to obtain one within 8 weeks). The role involves handling inbound calls, providing expert insurance advice, and utilizing a policy management system. The position is primarily remote, with one day a week onsite in Providence, RI, and offers a competitive salary and benefits package.

Requirements

• 1 - 2 years call center experience, interacting with prospects/customers
• Licensed Insurance Producer, or must obtain license within 8 weeks of employment (training provided)
• People-focused orientation, and a passion for continuous learning
• Excellent verbal and written skills

Responsibilities

• Handle inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders
• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat)
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance
• Utilize our policy management system to perform transactions, such as policy changes and corrections
• Own your efforts to deliver customer happiness

Preferred Qualifications

Bilingual English and Spanish

Benefits

• Medical, dental, vision, life insurance and supplemental income plans for you and your dependents
• A Headspace app subscription
• Monthly wellness allowance
• A 401(k) Plan with a company match
• A one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion
• Our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day
• All employees accrue four weeks of PTO in their first year of employment
• New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent
• All employees receive up to $5000 each year for professional learning, continuing education and career development
• All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp