Sales Support Specialist

Summary

Join Avery Dennison as a Customer Service Representative and provide exceptional support to our B2B clients in a remote setting. Manage customer accounts, ensuring pricing accuracy and on-time deliveries. Implement customer service strategies to enhance efficiency and customer experience. Collaborate with internal teams, including marketing, sales, logistics, and operations, to achieve complete order fulfillment. Proactively address customer concerns and find solutions. Support marketing programs and responsiveness initiatives. This role requires a minimum of 5 years of customer service experience in a B2B environment within manufacturing or industrial organizations. A Bachelor's degree is preferred.

Requirements

• High School Diploma or equivalent required; Bachelor’s degree preferred
• Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations
• Ability to lead customer-facing meetings independently with minimal supervision
• Excellent verbal, written, and phone communication skills
• Strong organizational, data entry, and prioritization skills
• Must be detail-oriented and able to multitask in a fast-paced, remote setting

Responsibilities

• Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance
• Implement and execute customer service strategies that improve efficiency and the customer experience
• Act as the main liaison between assigned customers and the marketing/sales teams
• Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery
• Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions
• Support the implementation of marketing programs and responsiveness initiatives
• Provide backup support to teammates during peak workloads
• Collaborate with Sales to meet customer and business goals
• Communicate supply chain issues and propose alternative solutions

Preferred Qualifications

Experience using Oracle or similar ERP systems is strongly preferred

Benefits

• Health & Wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and Paid holidays