Sales Specialist

Summary

Join Fever, the world’s leading tech platform for culture and live entertainment, as a Sales Support Specialist (SSS) to support the sales efforts of the Fever for Business (F4B) team. You will provide exceptional customer service, manage inbound inquiries, and assist in generating leads. The ideal candidate possesses excellent communication skills, a sales mindset, attention to detail, and a strong desire to contribute to Fever's growth. Responsibilities include owning group sales for Fever events, understanding event dynamics and sales options, working with PMs to drive sales, managing incoming group requests, supporting customer purchases, processing payments and ticketing, and maintaining accurate client interaction records. Previous experience in customer service or sales support is preferred. Fever is committed to creating an inclusive and diverse workspace.

Requirements

• Excellent communication and interpersonal skills
• Structured approach to work and good prioritization skills
• Languages: English must, other languages desirable
• Ability to work independently and as part of a remote team

Responsibilities

• Own groups sales for a list of Fever events
• Understand each event dynamics, target segments and sales options for groups
• Work with PMs to drive large groups sales, helping them with feedback and recommendations
• Close and process sales from large groups inbound requests
• Manage incoming group requests via mail, phone, chat, etc. from customers
• Support customers when trying to buy group tickets, solving questions and inquiries
• Process payments and ticketing
• Maintain accurate and up-to-date records of client interactions and sales activities

Preferred Qualifications

Previous experience in customer service, sales support, or a related role is preferred