Salesforce Administrator

Summary

Join Hunger Free America as a Salesforce Administrator to support the expansion of various departments' work in Salesforce. You will play a key role in implementing and maintaining a new benefits access call center, supporting a nationwide job training initiative, and improving donor engagement. This remote position requires at least two years of Salesforce Administrator experience and strong collaboration skills. Occasional in-person meetings in NYC are a plus. The position offers a competitive salary, comprehensive health insurance, generous paid time off, and is a full-time, exempt position.

Requirements

• At least 2 years of Salesforce Administrator experience
• Ability to take initiative and manage multiple tasks and meet deadlines
• Experience training individuals on Salesforce and/or new software
• Experience writing technical documentation
• Ability to work collaboratively in a team environment
• Organized self-starter who works well independently
• Proficiency with Microsoft Office
• Must be able to frequently remain in a stationary position and constantly operate a computer
• Frequently communicates with fellow staff, donors, partner sites / organizations and clients and must be able to exchange clear and accurate information in these interactions

Responsibilities

• Work with HFA’s Benefits Access department to scope, implement, train, and maintain our new benefits access call center
• Support the implementation and metrics tracking of a new nationwide social services sector job training initiative
• Work with HFA’s Data Department in the ongoing maintenance and improvement of our national database of food programs
• Migrate HFA’s Hunger Hotline data from G Suite to Salesforce
• Assist in scoping the migration of HFA’s phone system from Zoom to software that integrates more closely with Salesforce
• Support the Development Department in improving our donor engagement plans and grant tracking in Salesforce
• Provide ongoing support to all HFA departments in resolving issues and answering Salesforce questions
• Assist in training all staff to utilize Salesforce more effectively
• Work with relevant staff in finding ways to increase efficiency in workflows within Salesforce
• Monitor updates and new releases from Salesforce
• Create documentation and resources for our Salesforce instance

Preferred Qualifications

• Some experience related to call center admin work in Salesforce
• Knowledge of food assistance programs such as SNAP, WIC, food pantries, and soup kitchens

Benefits

• Strong health insurance plan which includes fully paid employee premiums and a health reimbursement account
• Generous vacation, holiday, and sick time
• Remote position