Salesforce Administrator

Summary

Join Lyra Health as a Salesforce Administrator and contribute to improving mental health services through technology. This role involves optimizing the Salesforce platform, ensuring smooth operations, and providing support to global users. You will manage user accounts, data, and configurations, troubleshoot issues, and implement security policies. The position offers the flexibility of working from our Johannesburg office, hybrid, or fully remote within South Africa. Ideally, candidates should be able to attend pre-planned onsite meetings. Lyra Health is committed to diversity and inclusion.

Requirements

• 3+ years of experience as a Salesforce Administrator or equivalent role
• Strong understanding of Salesforce core concepts and features
• Excellent organizational and problem-solving skills
• Strong interpersonal skills to effectively communicate and collaborate with users from diverse cultural backgrounds
• Experience with data import/export, data cleaning, and data validation to maintain data accuracy and integrity
• Service desk system experience like Jira or similar to manage and prioritize support tickets

Responsibilities

• Create, modify, and deactivate user accounts
• Assign user profiles, roles, and permissions
• Manage user licenses and entitlements
• Import and export data
• Clean and standardize data
• Backup and restore data
• Configure Salesforce objects, fields, and page layouts
• Create and customize reports and dashboards
• Set up workflows, approvals, and automation rules
• Provide technical support to users
• Troubleshoot issues and resolve problems
• Train users on Salesforce features and best practices
• Research and recommend Salesforce updates and upgrades
• Assist in the implementation of new Salesforce features
• Implement and maintain security policies and procedures
• Monitor security logs and address any issues

Preferred Qualifications

Ability to attend pre-planned onsite meetings

Benefits

• Remote work
• Hybrid work option