Salesforce Business Analyst

Summary

Join CoreSphere as a Business Analyst and become a strategic partner to organizations, helping them overcome business challenges and develop effective solutions. You will collaborate with stakeholders, gather requirements, analyze operations, and improve processes. This 100% remote position requires strong communication and analytical skills, along with experience in Salesforce implementation and Agile methodologies. You will work closely with project managers and technical teams to ensure seamless project execution. The role involves creating documentation, conducting testing, and facilitating training. CoreSphere offers competitive pay and a comprehensive benefits package.

Requirements

• Possess excellent interpersonal, listening, oral, and written communication skills
• Possess strong analytical skills with accuracy and attention to detail
• Have the ability to manage multiple tasks in a team-based environment
• Have experience working with sandbox and production environments
• Demonstrate adherence to Salesforce.com best practices
• Hold a Bachelor’s degree in business, Engineering or Computer Science or similar
• Have minimum 2 years of experience as a Business Analyst with end-to-end Salesforce implementation experience
• Have minimum 2+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
• Have minimum 2 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps
• Have experience applying Agile/Scrum methodologies
• Possess excellent listening, oral, written, and presentation skills
• Possess excellent analytical skills, as well as accuracy and attention to details
• Have experience working in JIRA, Confluence, or other Agile project management tools
• Be proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint
• Be authorized to work in the United States and be able to pass a Public Trust background investigation

Responsibilities

• Serve as a strategic partner to organizations, helping them identify business challenges, analyze operations, and assist in developing intuitive business solutions
• Work closely with stakeholders across various departments to gather and assess business requirements, drive process improvements, and support project success through thorough analysis and informed recommendations
• Effectively communicate technical information to both Business and IT teams, translating business needs into appropriate systems, technologies, and processes
• Collaborate with project managers to ensure seamless and consistent communication with customers and clients
• Work as the primary liaison between the business stakeholders, operations, and the technical team throughout the project cycle
• Collaborate with stakeholders to identify business needs and translate them into detailed, actionable requirements
• Document requirements into high quality User Stories, Use Cases, or Business Requirements Document
• Evaluate existing workflows, identify inefficiencies, and recommend optimizations to enhance business performance
• Participate in Agile scrum ceremonies such as Scrum, Sprint planning, Sprint reviews, and Sprint retrospectives
• Collaborate with the Scrum Team to groom user stories, participate in sprint execution, identify, and resolve team impediments, and be responsible for driving the quality of solution output by the team
• Participate in and contribute to conversations around solutioning and architecture on the Salesforce platform
• Make recommendations and proposals for implementation of business process and customer experience
• Assist in identifying and managing risks, issues, and dependencies, while developing effective plans to escalate critical issues and implement mitigation strategies
• Create Test Plan, Test Cases and conduct solution testing
• Facilitate UAT session with Business stakeholders, manage feedback in the form of enhancements and bugs
• Create Training Guides for End users and conduct training sessions

Preferred Qualifications

• Possess a Salesforce Administration Certificate
• Be a Certified Scrum Master
• Possess a Salesforce Business Analyst Certification
• Possess a Salesforce Service Cloud Consultant Certification

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)