Salesforce Business Systems Analyst

Summary

Join Big Brothers Big Sisters of America as a Salesforce Business Systems Analyst! Reporting to the Senior Director, Product Development, you will be responsible for analyzing business needs, designing and implementing Salesforce solutions, and leading Salesforce initiatives. This remote position requires advanced Salesforce expertise, strong business analysis and project management skills, and excellent communication. You will work closely with stakeholders and the IT team to ensure solutions meet organizational needs. A Salesforce Administrator Certification is required. The role involves approximately 5% travel within the continental US.

Requirements

• Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience
• A minimum of 3-5 years of relevant experience as a Salesforce Administrator, and 1-2 years as Business Analyst
• 3+ Years of Experience in Salesforce
• Salesforce Certifications, such as Salesforce Business Analyst, Salesforce Certified Administrator, or Salesforce Certified Platform App Builder
• Advanced understanding of Salesforce platform capabilities, features, and best practices
• Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities
• Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems
• Experience with agile development methodologies
• Active belief and practice in documentation
• Advanced analytical and problem-solving skills
• Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization
• Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment
• Ability to work independently and proactively, taking ownership of tasks and driving them to completion
• Ability to use project management tools to manage work
• Hold an active Salesforce Administrator Certification at the time of hire and maintain it throughout their employment

Responsibilities

• Perform Salesforce administrative tasks, including UA, configuration, data migration, integration and training
• Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices
• Design and implement Salesforce solutions and functionalities
• Create and manage Salesforce reports and dashboards
• Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential
• Review, analyze, and evaluating business systems, models, requirements, and needs
• Identify opportunities for process improvement and optimization within Salesforce and related systems
• Define requirements and converting them into workable user stories
• Prepare key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems
• Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommending best practice solutions based on business needs
• Lead Salesforce initiatives, including managing project timelines and resources
• Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success
• Analyze and identify areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders
• Work closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action
• Demonstrates a commitment to BBBSA’s shared leadership competencies and organizational values
• Provides consistent follow-up regarding assigned projects and after meetings
• Cultivates an environment where all team members feel valued, included, and empowered to achieve their potential
• Manages related and other duties as assigned in support of department and business needs

Preferred Qualifications

Demonstrates enthusiasm towards continued personal/professional development

Benefits

Remote work