Salesforce Business Analyst - Senior

Summary

Join our team as a Senior Salesforce Business Analyst and play a critical role in delivering successful Salesforce projects. This high-visibility position requires strong communication, requirements gathering, and collaboration skills to deliver high-quality projects.

Requirements

• Bachelor’s degree in business, Engineering or Computer Science or similar
• Minimum work experience: 5 years of experience as a Sr. Business Analyst with end-to-end Salesforce implementation experience
• Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
• Minimum 3 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps
• Experience applying Agile/Scrum methodologies
• Salesforce Administration skills are highly preferred
• Experience conducting simple to complex Project Demos and Sprint Demos
• Excellent listening, oral, written, and presentation skills
• Excellent analytical skills, as well as accuracy and attention to details
• Experience working in JIRA, Confluence, or other Agile project management tools
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart, and SharePoint

Responsibilities

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming
• Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA
• Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps
• Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents
• Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
• Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs
• Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform
• If needed, can facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Facilitates grooming of user stories and participate in sprint execution
• Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders
• Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output
• Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed
• Conduct training sessions for end users
• Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges
• Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

Preferred Qualifications

• Excellent interpersonal, listening, oral, and written communication skills
• Strong analytical skills with accuracy and attention to detail
• Ability to manage multiple tasks in a team-based environment
• Experience working with sandbox and production environments
• Demonstrated adherence to Salesforce.com best practices
• Experience using JIRA or Agile Accelerator

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)