Salesforce Business Analyst

Summary

Join Lyra Health as a Salesforce Business Analyst and contribute to the development of our new global clinical CRM on Salesforce. You will collaborate with stakeholders to gather and document business requirements, write functional requirement documentation, and communicate system changes. This role involves contributing to project management, analyzing existing processes, and providing user training and support. The position is full-time and remote, based in South Africa, with occasional office visits. You will work with a dedicated team across multiple countries. The ideal candidate will have 2-3 years of experience as a business analyst with Salesforce experience and a strong understanding of Agile methodologies.

Requirements

• 2 – 3 years proven experience as a business analyst (or in technical project management), including 2 years of experience working with Salesforce
• Strong understanding of Salesforce configuration and capabilities
• Competency and familiarity with Agile development methodologies
• Experience with Salesforce data analysis, reporting and dashboards

Responsibilities

• Collaborate with stakeholders from stakeholder departments to gather and document business requirements related to enterprise systems processes and functionality
• Write functional requirement documentation to guide the development process, contribute to the writing of development tickets
• Effectively communicate any changes, updates, or enhancements to the Salesforce system to key stakeholders, ensuring they are well-informed and prepared for any impacts to their operations
• Contribute to the project management of new feature builds and rollouts on the international Salesforce system, ensuring work is completed to schedule to business requirements
• Analyse existing system and business processes with stakeholders and identify opportunities for improvement and increased efficiency within the system
• Provide guidance for user training and support of the system, manage a ‘train the trainer’ model

Benefits

• The benefits available to those located in the South Africa. will be consistent with South Africa law and may vary from those located in other countries
• Benefits will be provided in a manner consistent with applicable law