Salesforce Change Management Consultant

Summary

Join NeuraFlash as a Change Management Consultant to lead digital and organizational transformations and cloud-based technology implementations. Champion change on customer projects, collaborating strategically to determine optimal user adoption approaches. Train customers on solutions and best implementation practices, working alongside superusers to incorporate user feedback. Quickly acquire new technical expertise in Salesforce features and mentor the team. Understand client culture, business strategies, and organizational change management aspects. Apply proven change methodologies and psychological factors to drive behavioral change. Build relationships with clients, internal teams, and partners. Serve as the organizational change management expert across program strategy, design, execution, and measurement. Support a growing practice in a fast-paced environment, identifying opportunities and building client relationships and best practices.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Experience related to the successful delivery of change management work including: change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment
• Experience conducting business interviews and leading client workshops
• Proven ability to thrive in technical environments, especially implementations of Salesforce products
• Experience with change management tools, templates, techniques, or frameworks
• Excellent communication skills and strong leadership and presentation skills
• 4+ years experience in consulting, business technology, or functional domain

Responsibilities

• Work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud based technology implementations
• Be a champion of change on projects with customers across various practices
• Strategically collaborate with customers to determine the best approach to user adoption
• Train customers on the solutions we’ve built and how to best implement change within their organization
• Work alongside superusers to give users a voice in the implementation
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
• Understand client's culture, business strategies, and associated organizational change management opportunities and challenges
• Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change
• Build relationships with constituents including: clients, internal teams, and consulting partners
• Work across teams to serve as the "expert" on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement
• Support a growing practice and be able to thrive in a fast-paced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation

Preferred Qualifications

• Experience in general management/software consulting preferred
• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau a plus
• Strong technology background with working knowledge of Salesforce’s preferred collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred
• Salesforce.com organization and product knowledge preferred

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done