Salesforce Consultant

Summary

Join NeuraFlash, a leader in AI and Salesforce innovation, as a Salesforce Consultant to contribute to our growing Service Cloud practice. You will work closely with clients to understand their needs, design solutions, and implement them using Salesforce's platform and AI technologies. This role involves architecting and building Service Cloud and Field Service Lightning implementations, configuring solutions using point-and-click tools, and leveraging the Salesforce platform for scalable solutions. You will collaborate with our AI team to create innovative solutions and acquire new technical expertise. The position offers opportunities for professional growth, client interaction, and significant contributions to a best-in-class team. NeuraFlash provides a flexible work environment with remote and in-person options, travel opportunities, and a collaborative culture.

Requirements

• 2+ years project experience in a hands-on position
• 1+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform
• Solid understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance
• Client Facing Experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture

Responsibilities

• Work with our customers to define requirements, propose & deliver solutions
• Architect and build best-in-class implementations of Service Cloud and Field Service Lightning
• Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required

Preferred Qualifications

• Any Salesforce Certifications is a Plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud or Field Service Consultant
• BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
• Attention towards detail – detail oriented
• Strong team player
• Great communication skills
• Keep an open mind and must be flexible to change

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done