Senior Salesforce Consultant

Summary

Join Expedite Commerce, a Salesforce-native Lead-to-Cash SaaS platform, as a customer-facing consultant. You will lead the design, development, and delivery of tailored Salesforce solutions. This role requires expertise in Salesforce consulting, Agile project management, and AI tools. You will work directly with clients, manage projects, and ensure customer success. The position offers a fully remote work opportunity and company-paid professional certifications. Success is defined by meeting scoped requirements, adhering to timelines, and exceeding customer expectations.

Requirements

• Exceptional analytical and problem-solving abilities, with a talent for coordinating technical and non-technical teams through a clear, structured approach
• Proven ability to leverage advanced AI tools to enhance productivity by up to 5x
• 4-6 years of experience as a Salesforce consultant, including direct customer interaction and relevant certifications
• Expertise in facilitating customer workshops and leading Agile project management
• Strong knowledge of Web services, APIs, and integration design
• Proficiency in data modeling, data analytics, data cleansing, and report creation
• Ability to manage multiple projects and deliverables concurrently
• Keen attention to detail in user demonstrations and documentation
• Familiarity with Salesforce development practices

Responsibilities

• Lead the design, scoping, development, configuration, and delivery of tailored solutions within diverse customer Salesforce environments
• Apply your expert-level skills while learning and mastering new innovative approaches to drive consistent, impactful customer success
• Use AI-driven strategies to deliver tailored solutions that enhance clients' application experiences and business performance
• Drive impactful outcomes by building strong relationships with Mid-Market and Enterprise clients, actively managing project scoping and overseeing full-cycle execution to ensure measurable success
• Define user stories, journey maps, wire-frame mockups, process flowcharts, and data models
• Lead project kickoffs, manage key phases, and coordinate communications with stakeholders for complex, multi-phase engagements
• Conduct product configuration workshops to assess and model customer products and needs
• Design and implement Salesforce solutions, including Sales Cloud, that seamlessly integrate with Expedite Commerce and contribute to sustained customer success
• Ensure solutions promote simplicity, efficiency, and align with established architectural standards
• Configure products using intuitive drag-and-drop or upload tools
• Plan, define, and manage customer release processes
• Deliver user documentation, conduct training, and address other key implementation needs
• Monitor and assess customer adoption of tools, proactively suggesting and implementing follow-on projects to enhance success
• Scope and write User Stories for subsequent project phases
• Aim for and achieve the highest levels of customer satisfaction!

Benefits

• Health Insurance
• Company-paid accredited professional certifications that are relevant to your position
• Fully Remote work opportunity