Salesforce Consultant

Summary

Join fusionSpan, a rapidly growing multinational IT services company, as a Salesforce Consultant! This fully remote position, based in El Salvador with a 9:00 am to 5:30 pm EST schedule, involves implementing and managing Salesforce CRM for various non-profits. You will gather requirements, develop solutions, and collaborate with internal and external stakeholders. The ideal candidate possesses strong communication skills, Agile experience, and a minimum of two years of business analysis experience. This role demands adaptability and the ability to manage multiple projects simultaneously. fusionSpan offers competitive benefits, including health insurance, paid time off, and a remote work environment.

Requirements

• Bachelor’s Degree or higher, or equivalent work experience
• 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
• 2+ years of business analysis experience for technology or technology services implementation projects
• Excellent oral and written English communication skills (writing sample required)
• Experience gathering requirements, writing solution documents and writing SOPs
• Agile project experience and at least one Agile methodology certification

Responsibilities

• Perform requirements gathering, analysis, and documentation
• Convey complex requirements to both internal and external stakeholders
• Develop solution documents, requirement documents, discovery documents for internal and external review
• Work on multiple projects and competing priorities simultaneously
• Showcase (demonstrate) work deliverables to both internal and external stakeholders
• Execute all project work in following Agile methodology
• Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
• Manage task and work tickets, including description and acceptance criteria
• Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology
• Work in tandem with project managers and development teams to ensure on-time, on-budget work products
• Support the project team in identifying training needs for team members as well as clients
• Documentation of standard operating procedures

Preferred Qualifications

• Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
• Experience working in the non-profit or association industry
• Salesforce implementation or administration experience
• Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
• Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred

Benefits

• Health Insurance
• Paid PTO and holidays
• Remote work