Salesforce Solution Architect

Summary

Join Pierce Washington, a leading Salesforce Revenue Cloud solutions provider, as a Solution Architect. You will design and deliver quote-to-cash (Q2C) automation solutions, working directly with clients and guiding project teams. Leveraging your expertise in Salesforce CPQ (Steelbrick), Billing, and Experience Cloud, you will lead discovery workshops, develop solutions, and ensure projects meet client requirements. This 100% remote position requires 6+ years of Salesforce consulting experience and specific certifications. You will collaborate with consultants and developers, utilizing declarative configuration and custom development skills. The role involves significant client interaction, solution architecture, and project management. Pierce Washington offers a competitive compensation package and a flexible work environment.

Requirements

• 6+ years of Salesforce industry experience in a consulting capacity working with the Sales Cloud and/or Service Cloud and a proven understanding of the software development lifecycle
• 3+ years of hands-on experience with Salesforce CPQ (required), Billing (preferred), and Experience Cloud (preferred)
• Prior experience as a Solution Architect or similar role on 4+ quote-to-cash CPQ projects that were at least 6 months in duration and included integrations with ERP systems
• Complete understanding of data models, product/pricing master data management and standard ERP integration reference architecture
• Hands-on declarative configuration expertise implementing products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes in order to guide the Consultants on your project team to implement your designs, jumping in to provide hands-on assistance when necessary
• Working knowledge of custom development concepts such as flows, lightning components, apex, triggers and web services in order to guide the Developers on your project team to implement your designs
• Excellent client-facing written and oral communications skills
• Active Salesforce certifications or ability to achieve relevant certifications upon hire within first several months
• Required Salesforce certifications: Administrator, CPQ Specialist
• Experienced in project management theories, practices, and methods including Agile
• Bachelor’s degree in business, computer science, or engineering

Responsibilities

• Design and deliver quote-to-cash (Q2C) automation solutions using the Salesforce Revenue Cloud beginning with the Q2C process discovery phase through to implementation providing functional guidance to your clients and the consultants on your team
• Operate in a client-facing capacity to gather, synthesize, and translate business requirements into well-architected solutions that deliver Salesforce Revenue Cloud best practices that not only meet your client’s business requirements, but provide the best user experience
• Lead discovery workshops to gather, define, and document current and future state business processes and functional requirements
• Lead high-level integration discussions and design workshops and create current and future state architecture diagrams that you can relate to both technical and business-minded stakeholders which shows how Salesforce integrates with ERP and other systems
• Develop robust, scalable and flexible solutions through the creation of architectural designs, prototypes, and proof-of-concepts and demonstrate solution functionality to client stakeholders
• Act as the overall solution owner during the implementation phase ensuring the project’s scope and outcomes are on track
• Conduct solution architecture reviews with project team members prior to design and development activities to ensure solution aligns to client requirements
• Serve as the functional lead and coach team members to implement declarative configurations (Consultants) and customizations (Developers), jumping in to provide hands-on assistance when necessary
• Demonstrate a strong understanding of Salesforce Revenue Cloud capabilities and clearly communicate its limitations and best practices to clients
• Develop and present solution options to client, evaluating the pros and cons of declarative configuration against code and customization
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
• For clients with complex configuration requirements, you will leverage our strategic partner solution, Logik.io. Upon hire, we will train you to acquire a working knowledge of the Logik solution and during projects, you will be able to pull in our internal Logik.io Center of Excellence team
• Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions
• Assist in interviewing candidates to hire the best consultants into our practice

Preferred Qualifications

• Experience in the High Tech or Manufacturing industries highly desired
• Preferred Salesforce certifications: Billing Specialist Superbadge, Advanced Billing Specialist Superbadge, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Platform App Builder, MuleSoft Certified Developer
• Experienced with Visio, JIRA, Prodly, Copado, or similar tools desirable
• Understanding of complementary CPQ applications such as Logik.io, DigitalRoute, DocuSign CLM, Conga Contracts, Xactly, Zilliant, PROS, and Avalara Tax

Benefits

• Competitive compensation package
• Health, vision, dental, life & disability insurance
• Flexible, collaborative work environment with a commitment to work life balance
• Work anywhere, with full remote and hybrid options depending on location
• Learn and challenge yourself in a fast-paced, growing tech company