Salesforce Solution Architect

Summary

Join NeuraFlash, a leading AI and Salesforce innovator, as a Salesforce Solution Architect in their Service Cloud practice. You will be responsible for implementing Salesforce projects by understanding customer needs, designing solutions, and overseeing project delivery. This role involves collaborating with customers, technical teams, and the AI team to create innovative Salesforce solutions. You will have the opportunity to lead vision and strategy discussions with contact center and customer service leadership.

Requirements

• 3+ years project experience in a hands-on technical consulting and project management role
• 2+ years of project delivery experience with Salesforce
• Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com)
• Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
• Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise, and process methodology
• Experience leading Enterprise Service Cloud projects - including ground-up Service and Sales Cloud deployments
• Proven ability to successfully juggle multiple projects, deliverables, and deadlines simultaneously
• Full English proficiency
• Ability to travel internationally

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice UX design into each and every aspect of solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Preferred Qualifications

• Experience with Experience Cloud and CRM Analytics highly preferred
• Ability to understand and assess how business processes can be improved using Salesforce
• Great with customers, quickly builds credibility, and a fantastic team player!
• Certifications: One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder); multiple certifications preferred
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!