Salesforce Solutions Architect

Summary

Join Convoso as a Salesforce Solutions Architect and manage our Salesforce platform end-to-end. You will design and build advanced Flows, optimize business processes, and collaborate with cross-functional teams. This challenging role requires deep Salesforce expertise and strong problem-solving skills. Success means reaching your full potential quickly and managing multiple projects effectively. Convoso offers a hybrid work model and a supportive, positive culture. The role involves a steep learning curve but offers significant growth opportunities.

Requirements

• 5-8 years of experience as a Salesforce Architect
• Proven track record of managing Salesforce end-to-end, including administrative and strategic responsibilities
• Deep expertise in designing and building advanced Flows, including complex automations and error handling
• Strong understanding of Salesforce platform architecture and best practices
• Excellent communication, interpersonal, and collaboration skills
• Ability to translate complex business requirements into scalable and maintainable Salesforce solutions
• Experience working in a cross-functional environment
• Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, etc.)
• Excellent problem solving skills

Responsibilities

• Serve as the primary Salesforce administrator, handling day-to-day configuration, maintenance, and support
• Provide strategic oversight of the Salesforce platform, ensuring alignment with business objectives and best practices
• Manage user access, security, and data integrity
• Design, build, and deploy advanced Flows, including complex automations, process builders, and workflows
• Implement robust error handling mechanisms to ensure data accuracy and system stability
• Optimize existing Flows for performance and efficiency
• Collaborate closely with Sales, Marketing, RevOps, and IT teams to understand their business requirements and translate them into effective Salesforce solutions
• Facilitate workshops and meetings to gather requirements and provide expert guidance
• Act as a liaison between business stakeholders and technical teams
• Design scalable and maintainable Salesforce solutions that meet current and future business needs
• Develop technical documentation, including solution designs, data models, and process flows
• Evaluate and recommend Salesforce apps and integrations to enhance platform functionality
• Gather and analyze business requirements, translating them into clear and concise user stories and technical specifications
• Conduct gap analysis to identify areas for improvement and recommend solutions
• Stay up-to-date with the latest Salesforce releases and best practices
• Proactively identify and implement process improvements to enhance efficiency and productivity
• Perform data migration tasks as needed

Preferred Qualifications

• Experience with [Specific Salesforce Clouds, e.g., Sales Cloud, Service Cloud, Marketing Cloud, etc.]
• Experience with Salesforce integrations (e.g., API, middleware)
• Experience with RevOps processes
• Experience with data migration

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash
• Free Parking