Salesforce Solution Architect Manager

Summary

Join NeuraFlash as a Manager, Solution Architecture, and lead a team building engaging digital experiences for clients. You will oversee all aspects of the Digital Experience Architecture team, from development and training to sales support and delivery. This role requires 5+ years of experience leading client-facing projects using front-door products like Salesforce Digital Engagement and Experience Cloud, along with 3+ years of direct team management. You'll need proficiency in design tools and experience with AI-powered platforms. The position offers opportunities for professional growth, collaboration, and a flexible work environment, including remote options and travel opportunities.

Requirements

• Lead and grow a team of digital experience professionals, while spearheading projects
• 5+ years of experience leading client facing projects leveraging front door focused products, such as Salesforce Digital Engagement and Experience Cloud
• 3+ years of direct team management experience
• Knowledge of core Salesforce CRM functionality, or other dedicated contact center platforms, such as Salesforce Service Cloud
• Hands-on experience building with products such as Einstein Bots, Dialogflow, Lex, or Amazon Connect
• Proficiency in design tools such as Lucidchart, Visio, Figma, or InVision
• Accustomed to working alongside teammates focused on conversational and visual design, and integrating their work into a unified solution
• Ability to speak to delivery approaches and considerations for a range of projects and clients
• Experienced in all phases of professional services delivery and consulting, software development, and testing life cycles
• Experience with building out project and program teams and organizing programs for success
• A history of mentoring others to uplift and inspire, including program organization
• Track record of preparing SOWs, reviewing proposals, and negotiating contracts

Responsibilities

• Own all aspects of the Digital Experience Architecture team from team development, training, strategy, sales support, and delivery oversight
• Train and mentor a team of consultants and architects on product and industry best practices
• Oversee enterprise-level engagements with a hands-on approach, providing direction, guidance and architecture best practices
• Act as a trusted advisor for our customers by recommending the most appropriate solution for any challenge, and coach the team to do the same
• Manage the team and day-to-day relationships to ensure exceptional performance across customer engagements
• Drive innovation in the areas of solution delivery, methodology, and reusable assets
• Provide executive level project leadership and sales support
• Travel for targeted customer project meetings and company events
• Act as a NeuraFlash evangelist in the Salesforce Community (e.g., Partner Advisory Boards)
• Help cultivate a team and company culture of success and fun

Preferred Qualifications

• In-depth expertise on Salesforce Messaging and Omni Channel
• Experience with Amazon Lex and Connect product stacks
• Passion for building software solutions with state-of-the-art technology, including AI
• Eager to embrace challenging situations and solve complex problems
• Experience interacting closely with product teams

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!