Salesforce Solution Architect

Summary

Join our growing team as a Salesforce Solution Architect and build a Salesforce org from the ground up. We've recently launched Sales Cloud and Account Engagement and are expanding to Service and Field Services. You'll manage and enhance our Salesforce platform, developing and deploying new features while ensuring security and performance. You'll work closely with business leaders and IT to translate business needs into Salesforce solutions, providing training and support to end-users. This role offers significant ownership and collaboration with the Salesforce Product Owner and Governance Committee. We offer competitive compensation and benefits.

Requirements

• 5+ years of experience as a Salesforce administrator
• Bachelor’s degree in computer science, information systems, business, or related field
• Multiple relevant Salesforce certifications
• Proficiency in Sales Cloud and Service Cloud
• Expertise in building solutions using standard declarative tools like Flow, Assignment Rules, Approval Rules, and Validation Rules
• Excellent organization, communication, problem-solving, and analytical skills
• Familiarity with the Salesforce Lightning Design System
• Understanding of development methodologies and best practices
• Experience working with and presenting to senior and executive leadership
• Proven experience working independently and collaboratively in a fast-paced environment with changing priorities
• Implementation of AppExchange packages, secondary platform integrations, and other add-on solutions

Responsibilities

• Work closely with business leaders, IT staff, and external consultants to understand the business requirements and translate them into Salesforce solutions
• Run project management of solutions from requirements discovery, through quality assurance, user acceptance testing, new feature communications and deployment
• Design, develop, test, and deploy customizations, integrations, workflows, reports, dashboards, and apps using Salesforce tools and best practices
• Perform admin tasks on our org as needed like manage user profiles, roles, permissions, security settings, and data access
• Create and maintain custom fields, objects, formulas, workflows, validation rules, and other Salesforce customizations
• Perform regular data imports, exports, backups, and audits
• Create reports and dashboards based on sales data to help managers identify areas of improvement
• Stay up-to-date on new Salesforce features and releases, and recommend ways to leverage them to improve efficiency and productivity
• Troubleshoot and resolve issues and provide end-user support
• Monitor system performance, usage, and errors
• Serve as a liaison between the Salesforce development team, non-CRM internal IT resources, development partners, and business users
• Coordinate your projects with our Governance Committee, an established group that meets regularly to discuss priorities and report back to their respective business units
• Challenge Salesforce Product Owner and business stakeholders on best practices, with a preference for standard over custom functionality where appropriate and preventing future technical debt

Preferred Qualifications

• Salesforce Solution Architect Certification, or at least a mix of related certs like Data Architect and/or Sharing and Visibility Architect
• Experience with Field Service Module and/or Marketing Cloud Account Engagement (Pardot)
• Additional Certifications like Sales/Service Cloud Consultant, Field Service, Marketing, etc
• Experience with data migration tools (Copado, Gearset, etc.)
• Experience with analytics tools like PowerBI
• Experience building custom solutions using Lightning Web Components, Apex, and other custom development tools
• Experience with REST API or middleware tools
• Familiarity with SAP Business One

Benefits

• Competitive compensation
• Benefits
• Opportunities for growth and development
• Paid holidays and vacations
• 401k
• Medical/dental insurance
• Tuition assistance