Salesforce Architect

Summary

Join Figma's growing team as a Salesforce Architect, leading development and testing, and assisting with the architecture and design of the Salesforce application and integrations. You will prioritize requests from various teams, ensuring efficient implementation of solutions and maintaining data integrity within Salesforce. This full-time role can be based in a US hub or remotely within the United States. Responsibilities include scoping and building new processes, collaborating with developers, participating in testing, responding to user inquiries, leading data quality efforts, managing Salesforce configurations, and driving adoption. Figma offers a competitive compensation package and benefits.

Requirements

• 5+ years of experience as a Salesforce Systems Administrator in a similar environment
• Deep understanding of the Salesforce platform and how it can integrate with other tools, along with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Demonstrated ability to understand and articulate complex requirements and communicate them to both developers and stakeholders
• Outstanding ability to maintain Salesforce documentation and communicate at all levels of the organization
• Strong data management abilities including use of excel for data management and Salesforce Dataloader for updates

Responsibilities

• Scope and build new processes to support our business partners in Sales, Marketing, and Accounting within the Salesforce platform and tools that integrate with Salesforce
• Work closely with the Salesforce Developers on Development Operations, ensuring that work is tracked, tested, and moved between environments and on schedule for each project and release
• Participate in UAT testing and troubleshooting in conjunction with the rest of the admin and regional sales operations teams
• Respond to inbound questions and requests from the field and troubleshoot errors that users experience while also continuously thinking about ways to improve our systems to minimize confusion and errors
• Lead all aspects of data quality within Salesforce by understanding the procedures that update our customer data
• Own Salesforce roles, profiles, sharing rules, lead routing rules, and public groups
• Drive Salesforce adoption and optimize the user experience while maintaining documentation of how our systems are configured

Preferred Qualifications

• Familiarity with a SaaS Go-To-Market business model
• Previous experience working in a SCRUM or agile environment
• Salesforce certifications
• Basic understanding of SQL/SOQL

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles