Salesforce Ux Designer

Summary

Join NeuraFlash's expanding design team as a User Experience (UX) Designer, building compelling interactive experiences for users and delivering impactful business value to clients. You will contribute significantly by working with a talented AI team to delight customers, focusing on overall user experience including conversational, interaction, and visual design. Responsibilities include designing website functionality, leading requirement gathering, generating sitemaps and wireframes, creating visual mockups, establishing content strategies, and working with developers and QA testers. The role requires user experience and user interaction work experience, design consulting experience, ability to build and maintain a design system, proficiency with design tools, and a willingness to learn new technologies. Preferred skills include experience with detailed mockups and prototypes, designing conversational flows, and knowledge of user experience research methods and Salesforce platforms. NeuraFlash offers remote and in-person work options, flexibility, opportunities for collaboration, and a fun work environment.

Requirements

• User experience and user interaction work experience
• Experience doing design consulting with external stakeholders
• Ability to build and maintain a design system
• Comfortable using tools like Figma, Sketch, InVision, Visio, and Lucidchart
• Willing and able learner of new technologies (e.g., Salesforce, Amazon)
• Degree in design, user experience, human computer interaction, communication, or a related discipline

Responsibilities

• Design website functionality that ties into Salesforce and Amazon platforms
• Lead requirement gathering and client design sessions
• Help business and technology stakeholders see end-to-end experiences for customers and internal end users
• Generate sitemaps and wireframes to map out experiences
• Distill user journeys and personas into easy to understand media
• Create visual mockups for web pages, bot UIs, and agent console layouts
• Establish the content, strategies, and persona for automated solutions
• Learn to build and configure Salesforce solutions (Experience Cloud, bots, etc.)
• Work with developers and QA testers throughout the project lifecycle
• Help drive success criteria and reporting
• Show the impact of design decisions and tie business value back to success criteria
• Contribute to and maintain design systems across platforms

Preferred Qualifications

• Experience using detailed mockups and prototypes to aid in visual problem solving and client communication
• Experience designing conversational flows for text based bots (e.g., web, in-app, Facebook Messenger, etc.)
• Knowledge of user experience research methods or usability testing techniques
• Knowledge of Salesforce Experience Cloud and Service Cloud

Benefits

• Remote & In-Person work options
• Flexibility
• Opportunities for collaboration
• Fun work environment