Remote Scheduler

Summary

The job is for a remote Scheduler to work on a data collection project in Kenya for about 10-12 weeks, starting at the end of June 2024. The role involves scheduling participants, communicating with them, and handling logistics.

Requirements

• Idiomatic fluency in Swahili
• Able to work a flexible schedule as needed
• Computer competency for data entry and the creation of reports and schedules
• Experience working as a company team member
• Resilient personality; must look for opportunities to adjust through applied feedback, and must be able to shift focuses quickly
• Must possess outstanding customer service and excellent communication skills including phone, email and electronic media communications
• Must be extremely detail-oriented
• Clerical or administrative experience, a plus
• Must be positive and professional
• Ability to manage multiple calls
• Excellent Multitasker
• Availability to work from 9:00 am to 6:00 pm

Responsibilities

• Validation of candidates via phone calls according to project requirements
• Checking candidate availability for the project
• Answering candidates' questions
• Providing logistic information
• Scheduling candidates for a session time
• Filling the session schedule days in advance
• Remind Participants of upcoming appointments
• Communicate changes to participants
• Act as Liaison between participants and Project manager
• Resolve scheduling conflicts as they occur

Preferred Qualifications

Experience working in a call center or handling a high volume of calls, a plus