Scheduling Coordinator

Summary

Join Activate Care, a company dedicated to improving health equity, as a Scheduler to coordinate home-based assessment visits for registered nurses across Massachusetts. This remote role, requiring strong organizational and communication skills, involves managing schedules, confirming appointments, and using multiple scheduling and electronic health record systems. You will optimize scheduling to minimize travel time and maximize efficiency, ensuring timely assessment completion. The position demands excellent customer service, collaboration with internal teams, and support for quality improvement initiatives. Applicants should reside in MA to be strongly considered. This role requires experience in scheduling and healthcare settings.

Requirements

• Associate's degree or equivalent work experience required; Bachelor's degree preferred
• Minimum of 2 years of experience in scheduling, coordination, or administrative roles in a healthcare setting
• Experience with electronic medical records (EMR) and scheduling systems
• Experience working in HIPAA-compliant or healthcare settings
• Strong organizational, communication, and interpersonal skills
• Demonstrated ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Intermediate to advanced proficiency in Microsoft Office and EHR platforms
• Able to work independently with minimal supervision and adapt to changing priorities
• Comfortable with technology and remote collaboration platforms
• Willingness to work a hybrid schedule, with occasional in-office meetings or training in Massachusetts

Responsibilities

• Coordinate and maintain the daily schedules for approximately five home assessment nurses in Boston, Springfield, and Worcester Massachusetts
• Reach out by phone to schedule and confirm member visits, including initial and follow-up assessments
• Optimize scheduling by considering geography, nurse availability, and member needs to minimize travel time and maximize efficiency
• Update scheduling and EMR systems in real time with accurate appointment and member information
• Communicate promptly with nurses and leadership regarding schedule changes, urgent member needs, or cancellations
• Track assessment completion rates and follow up on outstanding appointments
• Document outreach attempts, scheduling details, and special instructions in the appropriate systems
• Collaborate with internal teams to address barriers to scheduling or member engagement
• Provide excellent customer service to members and their caregivers while maintaining confidentiality
• Support quality improvement initiatives related to scheduling workflows
• Other duties as assigned