Scheduling And Back Office Representative

Summary

Join Teleperformance Spain, a Top Employer and Great Place to Work-certified company, as a Scheduling Team member supporting a world-renowned life sciences client. You will be responsible for planning and scheduling corporate activities, acting as a liaison between clients and the Technical Team. This role requires excellent communication, CRM proficiency, and data management skills. Fluency in Dutch and English is essential. The position offers a competitive salary, attendance bonus, referral program, career development opportunities, and remote work options from Spain.

Requirements

• Experience in data management
• Native/advanced level of Dutch
• B2 level of English or higher
• Experienced user in CRM
• Quick to learn new processes and tools
• Good verbal and written communication skills in appropriate language
• Motivation & personality for seeking customer satisfaction and resolution
• Ability to take initiative, prioritize, and manage time effectively
• Candidates must be located in Spain
• A full-time position with working hours from Monday to Friday from 9am to 6pm

Responsibilities

• Work on providing clients queue, schedule appointments between Field Engineers and end customers
• Communicate via phone/Email with end customers and Field Engineers as needed
• Ensure parts ordering is done in advance to ensure job deliverables
• Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed)
• Schedule Field/Customer/Sales (if needed) communication for the tasks assigned
• Keep the customer informed about the schedule at all times and ensure the customer is contacted in case of any rescheduling
• Register all the customer interactions and status in CRM
• Plan and scheduling of Preventive Maintenance, Installation, Repairs, Education and Relocation, following the regional compliance and processes processes
• Ensure both clients and Technical Team satisfaction due to an accurate planning and schedule management

Benefits

• Salary: 22.200€ gross/year + 1.800€ gross/year attendance bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development training)
• A working environment that is modern and bright with a dynamic and multicultural atmosphere
• Remote work (from Spain)