Scheduling Associate

Summary

Join Neal R. Gross & Co. (NRGCO) as a Scheduling Associate! This fully remote role (with court reporting experience) is crucial for coordinating legal proceedings and meetings, ensuring exceptional client service. You'll manage complex schedules, resolve issues efficiently, and adapt to new technologies. Success requires strong communication, organization, and problem-solving skills, along with a hospitality mindset. We offer competitive compensation, benefits including medical/dental insurance, paid vacation, parental leave, and occasional remote work opportunities. Apply today if you thrive in a fast-paced environment and excel at exceeding client expectations!

Requirements

• 1-3+ years of work experience. New grads are welcome to apply!
• Excellent oral and written communication skills, with a professional and calm demeanor under pressure
• Exceptional organizational and time-management skills with a keen attention to detail
• Ability to work independently, collaboratively, and in a fast-paced, multi-tasking environment
• Flexibility to work after hours as needed and maintain an exceptional attendance record
• Demonstrated ability to maintain confidentiality of sensitive information
• Proven experience in administrative roles, ideally in a legal or court reporting environment
• Strong proficiency with database management systems and office software; intermediate to advanced computer skills are required

Responsibilities

• Respond to client requests via email and phone, ensuring timely and professional communication
• Maintain accurate scheduling records in proprietary software, ensuring complete and consistent data entry
• Confirm and cancel assignments for the next business day with clients and assigned resources
• Coordinate and schedule legal proceedings and meetings, assigning court reporters, videographers, interpreters, and other resources to match client needs
• Resolve scheduling issues, escalating complex matters to management as needed
• Build and maintain strong professional relationships with clients, subcontractors, and team
• Book conference rooms and travel arrangements, including airfare, hotels, and car rentals, nationwide members
• Work closely with court reporting team to ensure clients needs are not only met but exceeded

Preferred Qualifications

• Experience in the legal industry (paralegal, legal secretary, or court reporting) is strongly preferred
• Bachelor’s degree in Business Administration, Public Relations, Law or a related field, a degree or certificate as a Paralegal/Legal Assistance, or equivalent work experience

Benefits

• Competitive compensation package; $20-22/hour
• Medical and dental insurance coverage
• 9 paid vacation days plus federal holidays
• Parental leave
• Job security for high performers, with many employees having tenure of 10+ years
• Occasional remote work opportunities
• A dynamic work environment with supportive colleagues and opportunities for professional growth