Reverence Care is hiring a
Scheduling Operations Associate

Summary

Reverence is a technology company that improves staffing operations for healthcare provider groups. The scheduling operations associate will handle client matters related to staffing scenarios and attendance issues, use technology to assign clients to caregivers, communicate schedule changes, and utilize multiple software systems. Requirements include customer service experience, organization skills, ability to work in multiple technology platforms, proactive problem-solving, effective communication, and fluency in Spanish is a plus.

Requirements

• Some customer service experience - Be friendly, positive and solutions-oriented
• Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
• Ability to quickly work in multiple technology platforms simultaneously
• Proactive problem solver and able to handle difficult situations or customers as they arise
• Effective communication skills with clients, patients, caregivers and families

Responsibilities

• Interact directly with clients, caregivers and patients to handle client related matters including: staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Communicate with caregivers and patients regarding any updates or changes to their schedule

Preferred Qualifications

• Previous experience as a health care scheduler (or other industry front-line scheduling)
• 1-2 years customer service, hospitality or retail experience
• Fluency in Spanish is a plus