Remote Scheduling Operations Associate

Summary

Join our team at Reverence and work as a Scheduling Operations Associate to fill caregiver shifts and ensure patients receive the assistance they need. This part-time contract role (approximately 20 hours per week) requires working across multiple technology systems, interacting with clients, caregivers, and patients, and handling staffing scenarios, attendance issues, schedule changes, customer service complaints, and patient health information.

Requirements

• Some customer service experience - Be friendly, positive and solutions-oriented
• Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
• Ability to quickly work in multiple technology platforms simultaneously
• Proactive problem solver and able to handle difficult situations or customers as they arise
• Effective communication skills with clients, patients, caregivers and families

Responsibilities

• Interact directly with clients, caregivers and patients to handle client related matters including: staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
• Use technology to assign clients to the appropriate clinicians
• Use a ZenDesk ticketing system to track ongoing cases and communication
• Communicate with caregivers and patients regarding any updates or changes to their schedule
• Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
• Handle Patient Health Information (PHI)

Preferred Qualifications

• Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus
• 1-2 years customer service, hospitality or retail experience preferred
• Fluency in Spanish is a plus